Intermediate Systems Administrator
About The Position
The Intermediate Systems Administrator provides systems administration, technical support, and maintenance for mission-critical IT systems supporting AFSOC PED operations. The role helps ensure the availability, security, and performance of systems needed for continuous 24/7/365 operational support across all PED sites. The position operates on a rotating Panama schedule with 12-hour shifts and is based at Hurlburt AFB, Florida; the employee must live within driving distance. Some travel to other bases within CONUS is required. The position is full-time, with 30 or more hours per week that vary by week. It requires a Top Secret/SCI clearance and a DOD 8570 IAT Level 2 certification. The work is key to RavenTek's contract performance and its mission to support the customer.
Requirements
- At least 4 years of experience.
- DOD 8570 IAT Level 2 certification.
- Top Secret/SCI clearance.
- Knowledge of software and hardware troubleshooting.
- Knowledge of Microsoft Windows Client and Microsoft Office.
- Knowledge of network infrastructure cabling, including fiber and copper.
- Must live within driving distance of Hurlburt AFB, Florida.
- Ability to sit at a workstation for extended periods and use hands and arms to handle or reach for objects, tools, or controls.
- Ability to talk, hear, see printed materials and computer screens, and move around a typical office setting.
- Ability to work at a desktop or laptop for extended periods while reading, reviewing, and analyzing information, and to provide written recommendations, summaries, or reports.
- Ability to communicate effectively verbally and in writing.
- Ability to lift or move moderate amounts of weight, typically up to 30 pounds.
- Regular and predictable attendance is essential.
Responsibilities
- Provide first-tier technical support to end-users for PCs, servers, mainframe applications, and hardware.
- Collaborate with network services, software systems engineering, and applications development teams to restore service and identify and correct core problems.
- Reproduce and simulate user-reported problems to diagnose operating issues, system errors, and application failures.
- Recommend system improvements or configuration changes to reduce recurring user issues and improve reliability.
- Support CERP cycle rollouts, including hardware installation, configuration, and deployment.
- Escalate complex technical issues to intermediate or senior support personnel when required.
- Record actual time worked by the end of the day or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
- Submit MSRs regularly, as required by the manager.
- Monitor RavenTek email at least three times per week and respond accordingly.
- Complete assigned compliance training.
- Travel to other bases within CONUS as required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
