Intermediate Specialist, Academic Advising

University of Ottawa•Ottawa, ON

1d•Hybrid

About The Position

The University of Ottawa Faculty of Medicine is seeking an Intermediate Specialist for Academic Advising to create an outstanding student experience. This role involves providing guidance on academic development, course selection, and program of study choices to ensure student satisfaction. The specialist will also plan and execute student interventions for students facing difficulties to enhance success and retention rates. Additionally, the role includes developing strategies and programs to boost enrollment and retention, and promoting the University, its programs, and the Faculty's services at various events.

Requirements

Bachelor’s degree in education or a related field
Experience in the education field or academic advising or a combination of both
Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels
Strong knowledge of and experience revising, interpreting, communicating and applying processes, policies and methods to individual cases varying in complexity
Experience providing client service
Experience elaborating strategies and activity plans for students
Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet
Strong communication skills
Ability to solve problems, make fast decisions and negotiate with students
Organizational and analytical skills
Attention to detail and ability to work within tight deadlines
Listening skills and strong work ethics
Judgment, independence, diplomacy and discretion
Bilingual – French and English (spoken and written)

Nice To Haves

Experience in mentoring and/or coaching

Responsibilities

Assess student needs by reviewing student files to ensure identification, interpretation, analysis, and assessment of student needs support students’ goals and respect the Faculty’s processes.
Develop a study plan in consultation with students experiencing academic difficulties to improve their academic performance, reach their academic goals, and promote student retention.
Ascertain the accuracy of diagnostic outcomes and considerations to ensure the quality of the intervention and review and revise the intervention plan to make sure that it will address the student’s needs.
Follow-up with students when there is a modification in course selection to ensure it meets the requirements of the identified program.
Review student requests relating to modifications to their selected program of study to explore possible options and provide guidance and advice on the selection of their academic options.
Ensure that student files are analyzed according to the Faculty’s processes and that eligibility to the program of study is validated and, when eligible, finalized.
Advise students on course selection and the registration process to enable informed decisions.
Support the student’s course selection, when reasonable, by proceeding with the registration process and ensuring its completion.
Participate in recruitment activities and maintain relationships with other associations to establish trust between the University and the target population.
Promote the University of Ottawa as well as its programs and services during commercial fairs and recruitment events as an ambassador for the University.
Represent the faculty and the University of Ottawa during events and receptions.