Intermediate Learning Systems Consultant

IU Health • Indianapolis, IN

9d • Hybrid

About The Position

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Learning and Development team in the role of Intermediate Learning Systems Consultant. This position is full-time with a hybrid work schedule of 2 days in office a week located in Indianapolis, IN.

Requirements

• Bachelor's Degree in Informatics, Computer Technology, related field of study, or equivalent years in an IT workgroup is required.
• 3-5 years of related Administration experience required.
• Working knowledge of Learning Management Systems is required.
• Proven ability to work with reporting tools is required.
• Previous customer service experience is required.
• Experience successfully navigating large, highly matrixed, and complex organizational environments.
• Strong learning management system (LMS) expertise, with hands-on experience administering, supporting, and optimizing. Oracle Learn or a comparable enterprise LMS platform experience is required.
• Experience administering learning for large enterprises, including audience targeting, automated assignment rules, dynamic groups, enrollment management, completion tracking, and troubleshooting learner access issues.
• Strong understanding of LMS configuration and operations, including course creation, content management, assignment setup, learning records maintenance, testing, and quality assurance.
• Proven ability to support a large user base by resolving learner, leader, and administrator inquiries with a high degree of professionalism, responsiveness, and customer focus.
• A proactive, results-oriented mindset with strong critical thinking skills and the ability to analyze challenges, identify root causes, and make informed decisions.
• Outstanding communication skills, with the ability to translate technical concepts into clear, user-friendly guidance for a wide range of audiences.
• The ability to manage multiple priorities effectively while maintaining high levels of service, quality, and responsiveness in a fast-paced environment.

Nice To Haves

• Experience participating in User Acceptance Testing (UAT) for LMS releases, system enhancements, or enterprise technology updates preferred.
• Understanding of HTML5 and editing tools is desired.

Responsibilities

• Delivers operational support for learning systems within IU Health.
• Administers daily operations and maintenance of learning platforms (Learning Management System), including integrations.
• Troubleshoots and resolves end user-related system access issues.
• Generates custom reports.
• Identifies and recommends content management, workflow and user experience improvements.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree