Intermediate IT Onsite Support

University of Arkansas • Little Rock, AR

21h • Onsite

About The Position

The University of Arkansas for Medical Sciences (UAMS) is seeking an Intermediate IT Onsite Support professional. UAMS is a collaborative health care organization focused on improving patient care and the lives of Arkansans, with a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. This position, under direct supervision, involves providing accurate and timely troubleshooting of security system and network cabling components. The role also includes performing installations of electronic control systems, such as door access control, CCTV, intrusion detection, communication, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, and signaling devices with associated hardware. A key aspect of the job is responding to system failures, isolating or repairing problem equipment, software, or making configuration changes to restore full system functionality.

Requirements

• Associate Degree in Computer Science or related field of study plus 1 year cabling, low voltage system, carpentry/building maintenance -OR- High School Diploma/GED with 3 years cabling, low voltage system, carpentry/building maintenance.
• Valid Driver's License.
• Participate in a group 24 hours a day 7 days a week 365 days a year on-call rotation where each member of the group takes call for 1 week at a time.

Nice To Haves

• Bachelor's degree in information technology, Computer Science, or related field.
• Customer Service experience.
• Arkansas Alarm License, Level 1.

Responsibilities

• Provide accurate and timely troubleshooting of security system and network cabling components.
• Perform installations of electronic control systems, which may include door access control, CCTV, intrusion detection, communication, cable management, electronic locks, Wi-Fi locks, network switches, point sensors, signaling devices and associated hardware.
• Respond to situations where systems have failed and action must be taken to isolate or repair problem equipment, software, or make configuration changes to return systems to full functionality.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees