Intermediate HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

SMUD•Sacramento, CA

1d•$105,456 - $139,651•Hybrid

About The Position

We are seeking a Intermediate-level HCM IT Technology Analyst to join our Enterprise Technology team. This role supports the daily operation, configuration, and continuous improvement of our SuccessFactors Core HRIS, Workforce Time, and Employee Central Payroll systems. The ideal candidate possesses foundational knowledge of HCM processes and technical aptitude, with a commitment to learning and growing in HRIS technology. Under general supervision, performs basic business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; participates in performing as a functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.

Requirements

High School diploma or equivalent in related field
Either at least one (1+) year of progressively responsible relevant work as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or at least five (5+) years within a business unit with broad and deep knowledge of business processes and/or technology.
Enterprise application systems design, configuration, and functionality; concepts of the system development lifecycle; concepts of implementation strategies; concepts of data modeling, scripting, report design, data maintenance and retrieval; computer systems and resources; techniques and practices for resolving technical issues; characteristics and operational needs of various organizational units; standard business policies and procedures; standard operating procedures for modern office equipment including a computer and applicable software; and methods and techniques for training staff.
Explain complex and/or controversial policies, regulations, procedures and/or activities internally/externally; assess procedures/systems and develop/implement operational improvements; develop an estimation of how a system should work under ideal conditions; evaluate and resolve technical issues; generate a number of viable alternatives to problems; identify significant organizational issues, concerns, and needs, and develop strategies for rectifying them; utilize judgement and analysis to identify the advantages and disadvantages of different approaches; read and interpret plans, diagrams and specifications; schedule and prioritize own work assignments to meet expected timeframes; work on one's own on projects of minor to moderate complexity; evaluate business processes; match user requirements to system capabilities; develop detailed specifications; recognize and understand system integration points; develop testing criteria and conduct testing; identify and assess training needs for staff; provide on-the-job training; effectively work on one's own or in a team; troubleshoot user and system problems; perform ad-hoc reporting and make script changes to reports and forms; stay abreast of new IT technology, tools and methods; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in diverse teams; coordinate project efforts; drive optimization efforts; and act as functional lead on projects.

Nice To Haves

Associate degree or equivalent in IT, Human Resources, Business, or related field.
1-3 years of experience working with HRIS systems, preferably SuccessFactors, WFS Time or EC Payroll modules.
Aptitude to learn system administration, configuration, complex logic to support technology solutions.
Basic understanding of timekeeping, payroll, and HR data management.
Ability to troubleshoot technical issues and assist with system configuration.
Good communication and teamwork skills.
Motivation to learn and develop expertise in HCM technologies.
SuccessFactors, WFS, or EC Payroll training or certifications.
Experience with implementation or support of an HRIS platform.

Responsibilities

Provide operational support for SuccessFactors Core HRIS, WFS Time, and EC Payroll modules.
Assist in implementation and configuration of systems to align with SMUD policies and compliance requirements.
Troubleshoot and resolve system issues to minimize downtime.
Support software updates, testing, and deployment activities.
Document system configurations and procedures accurately.
Collaborate with HR, Payroll, and IT teams to understand business needs.
Participate in end-user training and communicate system enhancements.
Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
Participate in efforts to assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; participate in facilitating user group forums; identify needed changes and enhancements; perform workflow and process evaluation; identify impacts to business processes; revise user and system requirements; design and integrate modifications; prepare change notices; develop testing criteria and conduct testing; and provide technical consultation and solutions.
Assist in the effort to offer technical support and user training; establish training needs; develop training material; conduct classroom and on-the-job training; troubleshoot user obstacles through training and/or on-line support; provide technical consultation and solutions; and troubleshoot system problems.
Learn to provide business units with business necessity information by designing user reports; produce standard and custom reports; perform ad-hoc queries; modify standard forms and reports; and work with users to define reporting needs.
Assist and support projects and initiatives from a functional and/or technical perspective; refer problems to supervision/management where solutions are not readily achievable; participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the functional/technical department budget; and assist in the functional/technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
Perform other related duties as needed to include working outside of typical business hours when necessary.