Intermediate Data Analyst

University of Arkansas•Little Rock, AR

About The Position

The Intermediate Data Analyst for the Office of Patient Experience, will be part of a dynamic team contributing to the implementation of patient and family centered principles. The Intermediate Data Analyst is responsible for collecting, analyzing, and interpreting complex data sets to provide insights and recommendations to support business decision-making.

Requirements

BS + 3 years of experience extracting and preparing data for statistical analysis.
May assist in data governance, data quality assurance, and data management activities.
Strong analytical, problem-solving, and communication skills are essential for this role.

Responsibilities

Recognizes the importance of patient- and family-centered core values and best practices in the overall patient healthcare experience.
Emphasizes the strengths, priorities, and preferences that are unique to each family.
Encourages a spirit of partnership between patients, families, and health care professionals and among all UAMS teams.
Understands how patient experience data is gathered, analyzed, and utilized for process improvement projects in the healthcare system.
Responds to ad-hoc requests for information from internal and external entities and acts as a professional and technical resource to researchers.
Supports reporting needs by transitioning daily, weekly, and monthly reporting deliverables from legacy tools to new business intelligence tools.
Manages data input from multiple platforms and synchronizes and normalizes data to ensure consistency in analysis.
Conceptualizes, designs, and develops data visualization solutions that synthesize complex data concepts into clear communications for key stakeholders and decision makers.
Works with various data sources, tools, and statistical techniques to identify patterns, trends, and correlations.
Accountable for actions and decisions as tied to overall patient satisfaction outcomes.
Serves as a catalyst in improving patient experience of care outcomes by studying, evaluating, and re-designing processes and recommending/implementing changes.
Collaborate with Office of Patient Experience team as well as across teams on translating research and analytic questions into initial analytic plans based on research and analytic questions.
Collaborates with others to identify and respond to specific issues/projects within disciplines, units, ambulatory areas to improve experience of care.
Collaborates with various stakeholders in support of meeting customer service and clinical quality outcomes for patient experience.
Collaborates with Patient Experience Specialist to develop training in support of process improvement initiatives targeting improvement of patient experience.
Collaborates with cross-functional teams to define data requirements, develop data models, and create reports and visualizations.
Coordinates and supports strong service excellence/recovery initiative.
Coordinates with Patient Experience team to provide analytical data for special projects and process improvement initiatives
Communicates appropriately using good interpersonal skills.
Serves, manages and supports internal and external customers.
Knowledge of essential techniques for effective communication and collaboration with all disciplines and levels of personnel, patients, and families.
Ability to share information with patients and families in ways that are understandable and useful.
Perform other duties as needed.