Interline Bag Supervisor

Menzies Aviation•Grapevine, TX

8h•Onsite

About The Position

People. Passion. Pride. This is what has driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. The Interline Bag Runner Supervisor is responsible for overseeing the daily operations of baggage runners and ensuring the timely, accurate, and secure movement of passenger luggage throughout airport facilities. This position supervises staff, coordinates baggage delivery operations, supports customer service initiatives, and ensures compliance with airport safety, security, and operational procedures. The supervisor plays a critical role in minimizing baggage delays and supporting efficient airport operations.

Requirements

Must be 18 years of age or older
HS Diploma or GED
One (1) year of customer service or hospitality experience
Minimum one (1) year of lead supervisory experience
Excellent verbal and written communication skills
Strong leadership skills
Possess the tact to deal with all levels of employees and client representatives.
Ability to stand and walk for extended periods throughout airport terminals and operational areas.
Ability to lift, push, pull, and carry luggage or equipment up to 50 pounds regularly.
Ability to work indoors and outdoors in varying weather conditions and airport environments.
Ability to bend, stoop, kneel, and maneuver equipment safely.
Must pass pre-employment and random drug test.
DMV check may be required.
Must be able to read, write, understand and carry out instructions in English.
Must meet necessary requirements to obtain a security sensitive identification badge
Must be able to verbally direct in English.
Must have good hearing and vision.
May be required to work weekends, overnight shifts and holidays.
Treat all information as confidential.

Responsibilities

Supervise and coordinate the daily activities of bag runners and baggage support personnel
Assign routes, work areas, schedules, and operational priorities to ensure efficient baggage movement
Monitor employee performance, attendance, productivity, and adherence to company policies and procedures
Ensure timely transportation of baggage between terminals, baggage claim areas, ticket counters, aircraft staging areas, and baggage service offices
Assist with locating, recovering, and expediting delayed, damaged, or misplaced baggage
Coordinate with airline personnel, ramp operations, baggage service offices, airport authorities, and other departments regarding baggage movement and operational needs
Respond to operational issues, service disruptions, and passenger concerns in a professional and timely manner
Train, coach, and mentor employees on baggage handling procedures, safety protocols, customer service standards, and operational expectations
Maintain accurate operational records, reports, staffing documentation, and incident logs
Conduct routine inspections of baggage carts, equipment, and work areas to ensure safe operating conditions
Enforce compliance with airport security regulations, safety standards, and company policies
Assist management with hiring, onboarding, scheduling, performance evaluations, and disciplinary actions
Provide operational support during peak travel periods, irregular operations, flight delays, weather events, and staffing shortages
Perform other duties as requested