Interlibrary Services Assistant (Student)

American University•Washington, DC

8d•Onsite

About The Position

This position is available only to enrolled American University students. The Interlibrary Services (ILS) Student Assistant supports the Library’s resource sharing and document delivery services through Interlibrary Loan (ILL) and AU Chapter Requests. The student assistant processes requests from users, and tracks resource sharing usage data, fines, unclaimed loans, and shipped items. The incumbent may also assist with additional projects for the ILS unit.

Requirements

High school diploma or its equivalent.
Available to work during the 2026 summer session in addition to the coming academic year.
Excellent customer service, organization, communication, and problem-solving skills.
Basic computer skills and the ability to lift up to 20 pounds.
Strong attention to detail and the ability to prioritize and multitask.
Ability to work independently under minimal supervision.
This position requires a minimum commitment of 12 hours worked per week during Summer, Fall, and/or Spring semesters, and incumbents are required to work through Study Days for Fall and Spring semesters.
Both Federal Work Study recipients and non-FWS applicants are encouraged to apply.

Nice To Haves

Learning Objectives Critical Thinking/Problem Solving: Exercise sound reasoning to analyze issues, make decisions, and overcome problems. The individual is able to obtain, interpret, and use knowledge, facts, and data in this process, and may demonstrate originality and inventiveness.
Oral/Written Communications: Articulate thoughts and ideas clearly and effectively in written and oral forms to persons inside and outside of the organization. The individual has public speaking skills; is able to express ideas to others; and can write/edit memos, letters, and complex technical reports clearly and effectively.
Teamwork/Collaboration: Build collaborative relationships with colleagues and customers representing diverse cultures, races, ages, genders, religions, lifestyles, and viewpoints. The individual is able to work within a team structure, and can negotiate and manage conflict.
Professionalism/Work Ethic: Demonstrate personal accountability and effective work habits, e.g., punctuality, working productively with others, and time workload management, and understand the impact of non-verbal communication on professional work image. The individual demonstrates integrity and ethical behavior, acts responsibly with the interests of the larger community in mind, and is able to learn from his/her mistakes.

Responsibilities

Processing incoming and outgoing ILL loan and article requests, as well as Document Delivery chapter requests.
Shelving, retrieving, and transporting books and other print materials.
Packaging and shipping outgoing library materials.
Processing and checking in incoming materials.
Digitizing chapter and article resource sharing requests.
Fulfilling e-journal lending requests and uploading articles through ILLiad software.
Uploading requested material to patron accounts.
Learning and interpreting copyright and license agreements for electronic collections.