Interior Design Associate
La-Z-Boyâ˘Grand Rapids, MI
â˘$55,000 - $75,000â˘Onsite
About The Position
Entry-Level Interior Design Associate đď¸ Love Home DĂŠcor, Furniture, and Helping People Create Beautiful Spaces? Join Our Team! Weâre looking for a creative and enthusiastic Entry-Level Interior Design Associate to help customers bring their design ideas to life. This is a fantastic opportunity for someone who has an eye for style, enjoys working with people, and wants to grow in the furniture and home furnishings industry.
Requirements
- High School Diploma or equivalent
- Previous selling experience and ability to close a sale strongly preferred
- Excellent communication, customer service skills, and organizational skills
- Strong interpersonal skills to effectively communicate, build rapport, and positively influence
- Demonstrated persuasion and negotiation skills
- Ability to effectively manage time and conflicting priorities
- Ability to effectively and productively with others as a team
- Ability to work the schedule and hours dictated by business needs
- Ability to work evenings, weekends and holidays as required
- Initiative to meet assigned goals, missions and objectives and motivated to achieve more
- Strong attention to detail
- Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
Nice To Haves
- Bachelorâs degree in Business or a related field
- Experience with design software is a plus but not required
- Design, retail, or customer service experience is helpful but not necessary
Responsibilities
- Assist customers in selecting furniture, dĂŠcor, and accessories for their homes
- Create room layouts and design suggestions based on customer needs and lifestyles
- Stay up to date on furniture trends, fabrics, colors, and design styles
- Work closely with the sales team to provide exceptional customer experiences
- Support special design projects and in-store events
- Contribute to store sales goals by selling furniture, accessories and services offered by LaâZâBoy
- Promote the Design program & assist the Designer to achieve established Design program sales goals
- Consistently execute the LaâZâBoy selling process and strive to provide a favorable experience to all customers.
- Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, followâup, after sale service and continuing contact with all previous and potential customers
- Maximize store promotions, marketing initiatives, and grassroots programs
- Maintain strong knowledge of the features and benefits of existing and new product lines
- Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
- Execute and champion the Design process following the established company guidelines
- Responsible for supporting design related functions in the store
- Provide the highest level of customer service to all current and future customers
- Ensure that each LaâZâBoy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
- Effectively use Podium to ensure customer satisfaction and future followâup
- Make sound business decisions to deliver customer satisfaction and promote team environment
- Provide support by being responsive to incoming phone calls and emails
- Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
- Maintain a positive working relationship with all store employees
- Assist to train, coach and develop new peers on LaâZâBoy product knowledge and selling process/skills to achieve store sales goals
- Help promote and champion a culture of sales and service
- Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness
- Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
- Responsible for accurately completing daily OnâPoint system logs
- Show a sense of urgency, enthusiasm and excitement with the store team and customers
- Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
- Consistently schedule deliveries with customers
- Responsible for opening and closing of the store
Benefits
- Paid training and mentorship
- Opportunity to build your design skills and portfolio
- Creative, team-oriented work environment
- Employee discounts on furniture and home dĂŠcor
- Career growth opportunities within our company
- Medical, Vision, Dental and Basic Life Insurance
- Available 401k retirement plan with company match of up to 6%
- 9-11 paid holidays each year
- Two weeksâ prorated vacation as a new hire
- Personal time (non-exempt only) or state mandated sick time
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
