Interim Team Captain, Operations and Supply Chain

StockX•Douglasville, GA

12d•Onsite

About The Position

The Team Captain, Operations and Supply Chain will supervise, and support the activities of the Operations team and the Supply Chain team, including the unboxing/boxing, processing, and dock areas as well as the picking, put away, optimizing and organizing product inventory, keeping accurate real-time records of inventory-product movement, and providing supply chain operations support for customers, brands and power sellers. This role will also assist in assembling data, assist in analyzing performance, identify problems, provide input, and assist in developing processes and solutions that support operations.

Requirements

High School Diploma or GED
1-2 years of work experience in authentication or operations
Strong analytical and problem solving skills
Strong work ethic and positive attitude
Comfortable strategizing, managing processes, and executing
Proven ability to lead, mentor, and motivate team members
Ability to manage large workloads and prioritize tasks
Strong knowledge of sneakers/streetwear across major brands
Significant experience in reviewing and authenticating sneakers/streetwear or experience in product authentication role
Product knowledge of streetwear manufacturing and ensure SOP is being adhered to
Strong interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team
Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software
Significant experience in operations/warehouse environments, preferably in a StockX authentication center
Strong attention to detail and accuracy
Ability to lead, mentor, and motivate team members
Strong organizational skills and experience with strategizing and delegating tasks
The sense of urgency to perform tasks to timelines
Strong work ethic and positive attitude are a must
Ability to work well in teams and good communication skills
Comfortable in a fast-paced, entrepreneurial work environment

Nice To Haves

1-2 years of relevant experience in quality, authentication, or a related field - preferred

Responsibilities

Create, support, and foster a safe and team-based work environment
Be aware of and follow all performance expectations and ensure Team Members (TMs) are adhering to their performance expectations.
Provide coaching and training to both new and current team members to meet and exceed quality and productivity targets
Oversee fulfillment activities including receiving, put away, picking, and shipping as well as outbound team to ensure accurate and on-time fulfillment and shipment of all customer orders
Support fulfillment activities for Internal Selling, Custodial and Power Sellers.
Achieve key metrics across supply chain and operations.
SOP adherence for product flow in the Authentication Center
Assist in investigating inventory discrepancies, find root causes, develop and implement solutions to inventory management processes.
Collaborate cross-functionally with finance, customer service, transportation, product, and other teams as necessary to identify and resolve issues that impact inventory
Update production metrics, as applicable based on site need
Maintain standard operating procedures
Work cross-functionally with all departments to identify, develop and execute on process improvements
Troubleshoot any technical issues that arise throughout daily shifts
Manage team workflow on the Operations floor throughout daily shifts