Interim Store Manager

evo•Salt Lake City, UT

1d•$72,990 - $97,320•Hybrid

About The Position

The Interim Store Manager is the driving force behind the success of our high-velocity retail store and service shop. This role combines a strong emphasis on delivering an exceptional guest experience with effective team leadership, sales and service management, and comprehensive oversight of store operations. The Interim Store Manager excels in building relationships, maintaining transparent communication, and embracing innovation. Together with their team, the Interim Store Manager is accountable for achieving store success through exceptional customer service, active community engagement, and providing genuine and friendly customer experiences. Duration: Mid September - Mid January (with the possibility to extend based on business needs)

Requirements

7+ years of experience managing diverse teams and a strong passion for employee growth and development.
5+ years of successful retail management experience in a complex, multi-channel, specialty retail environment, demonstrating a commitment to excellence and continuous improvement.
Experience in the outdoor industry is preferred, with a particular emphasis on bikes, skis, and/or snowboards — including product knowledge, vendor relationships, and an active participation in these sports or activities.
Proficiency in standard office software (e.g., Microsoft Office Suite).
Adaptability, attention to detail, cash handling, communication, conflict resolution, customer service, financial literacy, inventory management, loss prevention, merchandising, multitasking, problem-solving, sales and marketing, teamwork, technology use, time management
Embodies, honors, and lives our core values: The Great 8

Nice To Haves

Familiarity with point-of-sale (POS) systems and inventory management software is a plus.

Responsibilities

Serve as an approachable, honest, transparent, and empathetic leader for the team and the business.
Lead and direct all store staff to consistently deliver exceptional guest experiences, surpass key performance indicators (KPIs), and achieve store goals.
Recruit, hire, develop, and retain a diverse team of employees, offering comprehensive training, consistent constructive feedback, genuine recognition, and fostering ongoing meaningful dialogue in line with evo's Diversity, Equity, and Inclusion (DEI) goals.
Create staffing schedules that align with business needs, optimize labor efficiency, and maximize productivity.
Provide monthly labor forecasts for full store staff, ensuring a balance between consumer demand and operational efficiency and profitability.
Oversee and actively manage the stores visual merchandising standards and maintain inventory integrity through regular cycle counts, shrink management, and close collaboration with buying and planning teams — ensuring the floor reflects both brand standards and data-driven assortment decisions.
Ensure consistent communication and adherence to company policies and practices among staff.
Establish a secure and supportive working environment that is respectful, positive, and free from harassment.
Take full responsibility for store P&L, actively managing all store expenses in line with monthly budgets and creatively addressing variances.
Collaborate cross-divisionally to ensure consistency across all business lines, lead company and store initiatives, and contribute valuable insights to the annual planning and budgeting process.
Communicate a clear vision for success, develop a plan to achieve goals, and build relationships across all levels of the business to drive success.
Oversee service shop operations, including technician workflow, service volume targets, turnaround time KPIs, and vendor warranty processes, ensuring the shop meets the same standard of excellence as the retail floor.
Manage omnichannel fulfillment operations, including ship-from-store, BOPIS (buy online, pick up in store), and in-store return workflows, ensuring accuracy, efficiency, and a seamless guest experience across all channels.
Proactively build relationships within the local community and outdoor industry, leading in-store events, demo days, and brand partnerships that reflect evo's culture and drive meaningful guest engagement.
Ensure full compliance with workplace safety standards, loss prevention protocols, and relevant regulatory requirements (including OSHA), maintaining a safe environment for all team members and guests.
Own seasonal planning and execution, including floor transitions, staffing ramp-ups, and vendor coordination across bike, ski, and snowboard categories to ensure the store is fully prepared ahead of each season.
Other duties as assigned.