1578-Intercom Operator, McMaster Parking (Nights, Casual)

Hamilton Health Sciences Volunteer Association • Hamilton, ON

9d • Onsite

About The Position

We are seeking a skilled Intercom Operator to join our Hamilton Health Sciences Volunteer Association Parking Services team on a casual basis (0-19 hours per week) at McMaster Hospital. This position is night shift with rotating weekends (Sat/Sun 7 p.m. to 7 a.m.). As Intercom Operator you will be responsible for managing and operating the parking intercom and assisting customers with their parking needs over the intercom lines. This is a hands-on role that requires attention to detail and the ability to work in a fast-paced environment and strong customer services skills.

Requirements

• Strong hospitality and communications skills and a friendly customer orientated demeanor.
• Minimum grade 12 education.
• 1-2 years related work experience.
• Knowledge and experience dealing with public.
• Excellent customer service skills.
• Excellent verbal communication skills
• Ability to work well in a fast-paced environment and with a team.
• Able to prioritize tasks and take initiative.
• Attention to detail and ability to multitask.
• Swift judgment and critical thinking skills.
• Excellent problem solving and organizational skills.
• Adheres to all health and safety requirements.
• Health Clearance from Employee Health through Hamilton Health Sciences (HHS)
• Having and maintaining work authorization that does not require sponsorship to work in Canada.

Responsibilities

• Answer parking intercoms located at the exit, entrance and pay station terminals throughout Hamilton Health Sciences parking facilities in a timely manner.
• Manage the incoming intercom inquiries in priority sequence.
• Remotely control and navigate parking equipment software in order to help a caller.
• View security cameras located within the parking facilities in order to ensure accurate information and assistance is provided.
• Other duties as assigned by Parking Manager or Director of Parking Operations.

Benefits

• Competitive wages.
• Opportunities for training and advancement.
• Great working environment.
• Free uniform apparel.
• Employee Assistance Program.
• Employees Discounts and Perks at restaurants, retail, tickets, gyms, etc. in the local area.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED