Interactive Teller - Zebulon, Ga (Day Shift w/ Rotating Weekend)

United Bank • Zebulon, GA

3h • Onsite

About The Position

United Bank is seeking a Full-Time Interactive Teller to handle all phases of teller transactions initiated from Interactive Teller Machines (ITMs). This role involves processing checking, savings, and various payment transactions (loan, credit card, utility, etc.). The Interactive Teller will follow teller operating policies, assess transaction risks, and take steps to minimize losses. A key aspect of this role is providing quality customer service while promoting the bank's services and acting as an ambassador for alternative delivery channels.

Requirements

• Display a professional demeanor with a personality that connects with customers.
• Possess interpersonal communication skills particularly effective in a video channel.
• Possess ability to ensure compliance with established bank policies and procedures.
• Possess high analytical skills to solve a wide variety of practical and customer service problems in an unsupervised setting.
• Possess ability to perform within a complex, multi-functional technical environment; demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering Signature Service that promotes ongoing ITM usage.
• Ability to assess risk, exercise discretion and handle sensitive and confidential issues.

Nice To Haves

• Knowledge of bank operations, bank products and services preferred.

Responsibilities

• Handles all phases of teller transactions including but not limited to checking, savings, loans and credit cards.
• Accepts cash and checks for deposit, cashes checks and savings withdrawals within designated limit, and escalates to others when applicable.
• Verifies endorsements as required by teller operational policies.
• Reports suspicious activity through proper channels.
• Follows policies and procedures set forth by the bank.
• Demonstrates solid understanding of fraud and other risks associated with ITM transactions.
• Provides high level of quality customer service according to Signature Service guidelines.
• Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.
• Performs other duties requested by a supervisor relating to the bank and its functions.

Benefits

• paid employee health insurance
• dental insurance
• vision insurance
• short-term disability insurance
• paid long-term disability insurance
• paid life insurance
• 401(k) plan with employer contributions
• Employee Stock Ownership Plan (ESOP) with employer contributions
• flexible spending account (FSA)
• wellness program
• employee assistance program
• vacation time
• sick time
• paid federal holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed