Intensive Case Worker

World Relief • Chicago, IL

1d • $22 - $24

About The Position

World Relief is seeking an Intensive Case Worker to provides case management to refugees and immigrants who require care beyond the scope of primary case management services. The Intensive RSS program supports individuals with challenging needs that require special attention, including those with serious medical conditions, women at risk, and survivors of gender-based violence. The position will help participants requiring specialized medical or mental healthcare to better integrate into the community by learning to overcome barriers and do things such as learn how to access services to manage their disability and/or medical condition; overcome obstacles to employment; address mental health issues; and reach self-sufficiency in all areas of vulnerability. Will also support group programming and case work by other case workers on the Family Case Management team. This is a limited-term position funded through a grant agreement until 6/30/26 and contingent upon funding extension.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree or at least one year working in an office environment
• MS Office skills required
• Valid driver’s license, and ability/willingness to drive clients is required
• Ability to work occasional early mornings, evenings or weekends as necessary

Nice To Haves

• Bachelor’s degree in nursing, pre-medicine, social work, counseling, or a related field is desired
• Case management experience with vulnerable populations preferred
• Fluency in Spanish, Dari, Pashto, Burmese, or Rohingya desired
• Demonstrated compassion, patience, cross-cultural sensitivity and strong mediation skills
• Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
• Highly self-motivated with strong follow-through and ability to work independently
• Basic understanding of transformational development principles
• Ability to navigate the American health care system including Medicaid
• Familiarity with medical terminology and HIPPA compliance requirements
• Adaptable and comfortable working in a fast-paced environment
• Strong organizational skills and ability to maintain detailed, accurate records
• Comfortable working in a team environment

Responsibilities

• Assist families in accessing and understanding Medicaid, All Kids, WIC, LIHEAP, and other benefits
• Provide transportation assistance to and advocacy at doctor's appointments and emergency room visits
• Orient participants to navigate the healthcare system on their own including making appointments, keep track of appointments, advocate for themselves in appointments, and follow-up appropriately after appointments
• Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed
• Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments
• Counsel participants on the importance of maintaining health insurance and connect them to resources to become enrolled in a healthcare exchange
• Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed
• Perform home visits as needed
• Provide orientation and outreach to participant families regarding relevant medical and other intensive services
• Coordinate with other local health programs and support services (such as nutrition, fitness, WIC, etc.) to ensure participants’ access
• Confer with medical service providers on ways to tailor their services, information, classes, routine procedures and systems to be more usable and beneficial to participants
• Recruit and enroll participants into case management programming
• Engage in planning, preparation, outreach and coordination with outside presenters for educational opportunities for participants
• Facilitate referrals to mental health and legal services and engage in ongoing consultation and support as needed with these providers (including but not limited to immigration legal services)
• Work closely with other staff, interns, and volunteers to provide holistic services to each immigrant family.
• Verify service delivery through completion of case file forms and case notes
• Create a Service Plan comprised of each participant’s goals in collaboration with participants and keep it current throughout their service period
• Complete risk domain assessments for all participants
• Record all activities related to client progress and intervention in case notes and file
• Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
• Complete monthly reports as assigned
• Other duties as assigned

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees