INTENSIVE CASE MANAGER

Lutheran Services Carolinas • Raleigh, NC

6d • $21 - $23 • Onsite

About The Position

An Intensive Case Manager (ICM) will develop Health Action Plans for all Class A medical cases and any other cases with significant medical issues, such as mental health, chronic illnesses and other complex conditions. ICM and the client will develop plans to overcome barriers to achieve self-sufficiency. The ICM will offer health support groups where common issues including health maintenance, living with chronic illness, mental health issues, domestic violence, child abuse prevention, nutrition and wellness issues are discussed. The ICM will also maintain family sufficiency, increase community support networks and support clients’ ability to address their own needs. Refugees will be connected with services such as child care services, housing resources, employment and educational resources, financial and medical literacy and matched with mentors.

Requirements

• College degree in related field.
• Working with refugees/asylees/immigrants in social service environment
• Basic Computer skills (Word, Excel, Outlook).
• Be able to work with people from various backgrounds and cultures and be sensitive to their needs.
• Must handle confidential client information and demonstrate good organizational and planning skills.
• Knowledge about local and state level healthcare.

Nice To Haves

• Preferred bi-lingual in Kiswahili language or other language spoken by people of Democratic Republic of Congo.

Responsibilities

• Provide intensive case management to refugee individuals identified with special health needs.
• Facilitate client access to health providers including referral, scheduling, transportation and arrangement for interpretation.
• Deliver outreach activities to local refugee stakeholders, recruit, train and support mentors who will provide mentorship to eligible clients.
• Encourage capacity building at local healthcare and mental health providers for treatment of refugees.
• Provide health literacy as well as other helpful workshops to refugee clients.
• Document and report according to contractual requirements and in accordance with HIPAA guidelines.
• Other duties as assigned by supervisor or designee.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees