Intensive Case Specialist (Limited-Term) - 2025892

World Relief•Carol Stream, IL

6d•Hybrid

About The Position

World Relief is a global Christian humanitarian organization seeking individuals with compassion and a commitment to justice to join their team. The organization is expanding to meet increasing global needs and is looking for people who want to make a tangible difference in the world. This role offers a purpose-driven career where individuals can grow their talents while advocating for the vulnerable. World Relief's mission is to boldly engage the world's greatest crises in partnership with the church, focusing on humanitarian and disaster response, community strengthening, and refugee & immigrant services and advocacy.

Requirements

Mature and personal Christian faith.
Committed to the mission, vision, and values of World Relief.
Desire to serve and empower the Church to impact vulnerable communities.
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document.
Valid driver's license, access to a reliable vehicle, and ability to pass MVR standards.
Cross-cultural experience and/or knowledge of the refugee/immigrant experience.
Highly self-motivated with strong follow-through and ability to work independently.
Strong mediation and problem-solving skills.
Strong organizational skills and ability to maintain detailed, accurate records.
Strong interpersonal and verbal communication skills.
Strong Microsoft Office skills required.
Ability to work a flexible schedule including occasional early mornings, evenings, and/or weekends.

Nice To Haves

Bachelor's degree or higher in social work, public health, or related field preferred.
Fluency in Dari, Russian, Arabic, French, or Spanish is highly desired.
Able to supervise interns is preferred.
Comfortable working in a team environment.
Direct-service experience with vulnerable populations preferred.

Responsibilities

Create individual client service plans with specific goals leading to client independence within the program period, managing a caseload of approximately 20 individuals from various funding sources.
Provide case management supportive services for individuals funded through Medicaid, including conducting necessary assessments and follow-up through IM+CANS.
Conduct home visits and assess ongoing needs to assist clients in meeting service plan goals.
Provide orientation on various topics and assess life skills in areas such as financial literacy, parenting, mental health, navigating healthcare systems, and digital literacy.
Identify specialist medical providers and coordinate client appointments to ensure timely medical care.
Assist clients in navigating health insurance requirements for accessing medical specialist care and educate them on working with health insurance to pay medical bills.
Provide transportation to medical and medical-related appointments, assisting clients in becoming independent in navigating appointments.
Assist clients in arranging transportation for follow-up appointments and establishing future transportation plans.
Make appropriate referrals to community agencies for services not provided internally.
Effectively exit clients from intensive service provision at the conclusion of the program period, including referrals to internal departments and/or outside entities.
Coordinate with outside agencies/organizations to meet client needs, advocating and mediating on behalf of clients.
Coordinate with primary care providers, specialist medical providers, and medical insurance providers to ensure appropriate and timely medical care.
Coordinate with other WRDA teams and departments to provide strong collaborative care.
Participate in weekly case planning meetings with direct service staff and program management staff.
Ensure monthly reporting information is submitted in a timely and accurate manner, meeting all Preferred Communities (PC) program requirements.
Attend PC monthly meetings and required training or HO annual conferences.
Complete program-required forms within specified time frames, ensuring accurate recording and filing.
Write detailed case notes for each task/client interaction, maintaining records in Ritten (for Medicaid) and Dynamics (for all else).
Retrieve participant signatures and complete all necessary program paperwork.
Write monthly stories and provide input for grant reports.
Research topics and gather information for group sessions, utilizing evidence-based practices and peer-reviewed materials.
Maintain accurate records of client files, case notes, new providers, use of interpretation, and reporting records.
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
Travel regularly to clients' homes and aid in connecting them to other service providers and group sessions.