Intensive Case Manager, Housing UP

Mission Services of Hamilton•Hamilton, ON

8d•CA$0 - CA$26•Hybrid

About The Position

Following Housing First principles, and as part of Mission Services’ Housing UP team, the Intensive Case Manager will provide ongoing support to individuals to secure permanent accommodations and maintain their housing. The Intensive Case Manager will work as a part of the Housing UP team and will engage regularly with service users in the community to provide the necessary support to achieve program and participant goals.

Requirements

Minimum post-secondary degree or diploma in social work, social service work, or a related field
Minimum one to three (1-3) years of related experience
Experience working with individuals with mental health and addictions issues
Understanding of the impacts of addiction, mental health, homelessness and poverty
Thorough knowledge of various income support programs (i.e. OW, ODSP, CPP etc.)
Familiar with local community
Confident decision-making skills
Excellent time management
Excellent written and oral communication skills
Excellent organizational skills
Problem solving
Excellent listening skills
Excellent conflict resolving skills
Ability to form helping relationships based on trust and empowerment
Ability to take initiative
Ability to assess needs of individual service users
Ability to work independently as well as collaboratively with a team
Proof of negative 2-Step Tuberculosis Testing
Proof of clear Police Check with Vulnerable Sector Check

Nice To Haves

three to five (3 to 5) years of experience is preferred

Responsibilities

Assists in the engagement of prospective program participants who are identified through the Coordinated Access System
Assesses participant's needs for services to support their transition to housing and optimize their capacity to sustain housing using an acuity tool and other resources
Document and input information into service user files, manually and in computer databases, to ensure accurate service statistics and service user records
Develop, implement and monitor case plans and sustainability plans
Maintain regular, effective communication with social housing providers, administrators and private landlords, to ensure an integrated approach that will provide the best support possible for participants to maintain housing
Liaise with income support programs (i.e. OW, ODSP, CPP etc.) to assist in establishing an income source for participants
Assist each program participant with securing appropriate housing based on individual needs
Assist participants with their move into independent accommodations and provide neighborhood orientation
Provide enhanced support with maintaining safe housing and rapid re-housing where needed
Improve links with social, health, income and employment supports, as they relate to participant’s housing plans
Adhere to a strict policy of confidentiality
Work safely, identify any health and safety concerns and report to management, and follow Mission Services workplace health and safety policies and procedures at all times
Other duties as required to ensure the continuation of services