Intensive Case Manager (Nashville)

INSPIRITUS INC•Nashville, TN

1d•$40,000 - $45,000•Hybrid

About The Position

The Intensive Case Manager (ICM) provides appropriate intensive case management services to refugees or other eligible immigrant populations who have resided in the US for less than 5 years. The ICM program fosters the successful and integration of especially vulnerable refugees, asylees, Special Immigrant Visa (SIV) holders, Afghan/Ukrainian/Cuban/Haitian Humanitarian Parolees. The ICM program aims to effectively support vulnerable individuals that have difficulty navigating systems and attaining self-sufficiency in their new or existing community. The ICM case manager will provide intensive support to large families, women-at-risk, elderly refugees, refugees that identify as LGBT, refugees with significant physical or mental disabilities, and other vulnerable populations as needed.

Requirements

Bachelor’s degree with a concentration in a relevant field (social work, counseling, public health, or psychology)
Two years of previous direct work experience in a culturally diverse environment or an equivalent combination of education and experience.
Ability to organize multiple client-related activities.
Excellent oral and written communication skills in English.
Ability to balance the needs of the client and the employer.
Conviction about the capacity of people to grow and change.
Ability to set limits and maintain the helping role of the practitioner.
Excellent computer skills, accurate typing, and knowledge of Microsoft Word, Excel, and Outlook.
Must have the ability to communicate with all persons in a culturally competent manner.
Must be sensitive to the service population’s cultural and socioeconomic characteristics.
Must own a personal multi-passenger vehicle, hold a valid Georgia/Tennessee/Alabama Driver’s license, and have personal auto insurance and a good driving record.
Or an equivalent combination of education, experience, competencies, skills, and knowledge that ensures the successful completing of the essential job responsibilities.

Nice To Haves

Master’s degree with a concentration in a relevant field (social work, counseling, public health, or psychology) and 2 or more years of applicable human services experience
Experience in case management, health advocacy, community outreach, and partnership development preferred.
Experience in maternal and child health, reproductive health, medical and insurance systems, or health education preferred
Knowledge of immigration and/or refugee issues
Reads, writes, and speaks a relevant foreign language

Responsibilities

Provides intensive case management to address needs that extend beyond the initial resettlement period, specifically focusing on medical, educational, housing, and clients’ special needs.
Develops individualized, holistic service plans based on client needs.
Conducts RHS-15 mental health screening for all ICM clients and makes timely, appropriate referrals to mental health care providers.
Networks and develops personal contacts with other social service providers, including both mainstream providers and those that serve refugees exclusively.
Uses contacts and networking to create and maintain a database of client services to supplement those that Inspiritus provides.
Develops and facilitates periodic community support groups for Inspiritus clients to promote community connections and teach healthy coping strategies during the integration experience.
Arranges client appointments and provides schedules to clients and other individuals who may be assisting clients (e.g., Inspiritus case managers, interpreters, volunteers, etc.).
Provides ongoing orientation about health-related issues, including Medicaid education, identifying and selecting physicians who provide language appropriate services, and basic public health counseling.
In coordination with Community Engagement Specialist, refer clients to one-on-one volunteer mentoring/First Friend program.
Assists ICM clients in resolving emergency issues.
Keeps Client Services Manager apprised of difficult cases.
Serves as interpreter when language skills are applicable for case services.
Maintains personal and professional boundaries in the performance of the job.
Forges mutually respectful partnerships with clients, co-workers, and employers.
Participates in Inspiritus functions and public relations activities.
Participates in in-service training and conferences related to the programs.
Conforms with and abides by all regulations, policies, work procedures and instructions.
Complies with the various federal, State, or local laws that apply to and regulate the job responsibilities.
Participates in training, fundraising events and other Inspiritus activities and initiates such as performance and quality improvement (PQI).
Strives toward excellence in the areas of innovation, performance, and extraordinary acts.