Intensive Case Manager for DHS Homeless Housing and Mental Health

Mental Health America of Los Angeles•Palmdale, CA

1d•Hybrid

About The Position

Mental Health America of Los Angeles (MHALA) is seeking an Intensive Case Manager to provide high-quality Intensive Case Management Services (ICMS) to clients eligible for permanent housing through the Department of Health Services (DHS) Housing for Health (HFH) program. This role requires a client-centered approach and excellent customer service, with sensitivity to the challenges faced by individuals experiencing homelessness with medical and behavioral health issues as they move into and maintain permanent supportive housing. MHALA is a comprehensive nonprofit mental health agency dedicated to ensuring people with mental health needs achieve meaningful, healthy lives. The agency supports over 19,000 individuals annually with integrated services in healthcare, homelessness, employment, and wellness. MHALA values its employees and fosters a culture of communication, collaboration, transparency, and work/life balance, offering a competitive salary and full benefits package.

Requirements

High school diploma or GED
2 years’ experience providing psychosocial rehab-related services to a disabled population, preferred.
Proficient in computer applications such as Microsoft Word, Excel, and Outlook.
Be able to learn and utilize Homeless Management Information Systems (HMIS) and Electronic Health Records Systems.
Have experience working with clients with mental illness, chronic health issues, and substance use disorders.
Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
Flexible work schedule to include some nights, weekends, and holidays.
Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
TB clearance and re-testing every year are conditions of employment.

Nice To Haves

Experience providing psychosocial rehab-related services to a disabled population.

Responsibilities

Provide case management support for project-based housing to a caseload of up to 25 high-acuity members.
Assist individuals at every stage of the housing stabilization process, including flexible services to meet clients' individual needs for all LACDA/HACLA-linked subsidies.
Complete all LACDA/HACLA-related documentation, interviews, and certificate utilization and serve as a point of contact for LACDA/HACLA subsidies.
Conduct outreach and engagement, including processing referrals from DHS, CES partners, and other HFH partners, establishing rapport with clients, providing a “screening in” philosophy, conducting a face-to-face screening, obtaining consents, and linkage to other needed providers and services.
Conduct intake and enrollment activities with eligible clients, including assisting clients with gathering other program eligibility documentation, completing project intake forms, authorizations, and enrolling into ICMS.
Provide assistance with temporary housing until permanent housing can be secured.
Assist at all levels of move-in to permanent housing, including assisting clients with becoming document-ready, assisting with all applications and paperwork, coordinating client move-in, and orienting new tenants to their unit/building.
Assist clients with accessing services and addressing their immediate needs, conduct DHS-approved comprehensive psychosocial assessment, and develop and implement an individualized case management services plan in collaboration with and authorized by the client based on the client’s comprehensive assessment and/or reassessment.
Ensure clients are linked to and accessing health, mental health, and substance use disorder services as needed, including assisting clients with establishing a medical home and maintaining continuity with their medical home.
Assist with maintaining medication and treatment regimens.
Assist clients with obtaining income and/or establishing benefits, with locating and securing employment and volunteer and/or educational activities, assist with basic needs, life skills, community participation, improving and/or maintaining daily independent living skills, social/leisure, personal hygiene skills, budgeting and money management, legal issues and making appropriate referrals to overcome barriers to accessing and obtaining permanent housing, and provide transportation as needed.
Provide housing location services (if scattered site) and educate clients on tenant rights and responsibilities.
Educate the client on the appropriate use of crisis intervention services versus 911 emergency calls, etc.
Provide eviction prevention counseling; work with property management and HFH partner to help clients resolve issues that threaten their housing stability, including tenant rights and responsibilities.
Assist and support program documentation standards of staff in accordance with MHALA, LACDMH County Contracted Provider standards and funding source requirements, and documents in Electronic Health Records (EHR), including 24-hour turnaround documentation.
Participate in the On-call Crisis Prevention rotation schedule; ensure that HFH clients are notified of their ability to access the crisis prevention line 24-hour/7 days a week.
Read, perform research, attend classes, workshops, or seminars, and participate in other professional development activities to maintain and enhance personal and professional skills.