Intelligent Transportation Systems Field Technician

Wavetronix•Ann Arbor, MI

1d•Hybrid

About The Position

Wavetronix is seeking an Intelligent Transportation Systems Field Technician (internally Technical Sales Support) to resolve customer technical issues, providing installation, training, and support for new and existing products. This role requires daily commuting to the Tripoint area (Indiana, Ohio, Michigan border) or near Ann Arbor, MI, with the expectation of being onsite in the Ann Arbor or Angola Office when not traveling. Travel is estimated at 65% per month. This position is part of a strategy to foster in-person connections, with plans for a physical office in the area within the next few years, ensuring team members are within reasonable commuting distance.

Requirements

3+ years in technical sales or technical networking support
Clear written and verbal communication skills
Basic understanding of networking
Willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem
Able to work flexible shifts and to adapt workflow to changing project schedules
Previous field service experience in traffic signal/ITS cabinets
Ability to communicate effectively via email, phone, and in person

Nice To Haves

Technical degree (EE, EET) or certifications in ITS/traffic industry

Responsibilities

Master installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Build positive relationships with customers
Provide technical training (typically up to 10 people) on products as needed either in the field or in office
Give technical presentations
Review plans and design Wavetronix products into projects
Conduct technical site surveys
Provide service and customer support both in the field and over the phone
Help manage all on site installation/configuration of products
Diagnose errors or technical problems and determine proper solutions
Document processes and produce timely and detailed trip reports
Cooperate with the team and share information across the organization
Comprehend customer requirements and make appropriate recommendations
Keep track of current projects and support cases in CRM
Travel as required within and between territories
Troubleshoot, test, repair, and service Wavetronix technical equipment
Effectively use mobile tools and applications
Understand and effectively communicate technical procedures and processes to customer
Learn intersection and controller cabinet basic operation
Perform at least 5 solo technical customer visits