Sr. Intelligent Automation Engineer

Docusign • San Francisco, CA

2d • Hybrid

About The Position

Docusign has a dedicated Intelligent Automation Center of Excellence (CoE) that delivers enterprise-grade AI and automation solutions using platforms such as AWS, GEAP, UiPath, CREW AI, Microsoft Power Automate, and Azure AI/Document Intelligence. As a Senior Intelligent Automation Engineer, you will be a key contributor in scaling Docusign's enterprise-wide Intelligent Automation capabilities. You will work at the intersection of business, engineering, and AI to design, build, and operate resilient Agentic and automation solutions that drive measurable business outcomes with the mix of development and support work. This position is an individual contributor role reporting to Principal Engineering Manager, Application Engineering.

Requirements

• Bachelor's or Master's degree in Engineering, Computer Science, or related field
• Relevant certifications in Agentic platforms (Langraph/Crew AI), Python, AI/ML, or cloud technologies
• 8+ years of experience in Intelligent Automation technologies, with hands-on coding and application development
• Experience with Agentic AI, Agentic Orchestrator, Claud AI, Python scripting, SQL, VB Scripting, OCR implementation, AI/ML, RAG, and Azure intelligent document processing
• Experience with Jira, Confluence, GitHub/ other version control tools
• Experience with integrating applications via web services / REST APIs and infrastructure models like MCP servers
• Experience with software design principles and application architecture
• Experience with the impact of data and digital technologies on business operations
• Experience with automation data security best practices and SOX compliance requirements, with experience building and operating compliant, audit-ready automation solutions
• Experience architecting and implementing automation solutions at scale

Nice To Haves

• Strong analytical and problem-solving capabilities, with the ability to translate business challenges into technical solutions
• Ability to learn new skills proactively and apply them to business opportunities
• Excellent communication and stakeholder engagement skills
• Self-driven, adaptable, and comfortable working in a global, fast-changing environment
• Exposure to Salesforce, Oracle ERP, OIC, Mulesoft and cloud technologies
• Experience in product management in a SaaS/Technology company environment
• Experience in UiPath platform (Agents/Orchestrator/Studio)

Responsibilities

• Partner with cross-functional teams (business stakeholders, product managers, enterprise architects, security) to define automation roadmaps and source use cases
• Architect end-to-end automation solutions across the software development lifecycle (SDLC), from requirements gathering to coding to deployment and support
• Review technical designs, estimates, and solution feasibility
• Provide hands-on coding/ technical support during US PDT hours including month end and quarter ends
• Maintain and evolve the automation platform roadmap in partnership with business stakeholders and delivery partners
• Oversee Intelligent Automation platform performance, solution maintenance, and reporting hubs
• Own design principles, architecture standards, and coding best practices for the AWS, Slack, GEAP, UiPath/Power Automate platform
• Manage technical infrastructure setup for new capabilities in Agentic and UiPath Platform
• Set up monitoring and alert mechanisms
• Ensure compliance with enterprise security, architecture, and governance standards
• Ensure long-term stability and effectiveness of automation solutions
• Enforce coding standards, security practices, and compliance requirements
• Manage multiple priorities in a fast-paced environment seamlessly
• Manage Quarterly and yearly Internal/External Audit, ITGC, User Access review tasks
• Explore and integrate hyperautomation technologies including AI/ML, intelligent document processing, and process mining
• Lead proof-of-concepts for new automation capabilities and platforms
• Communicate technical findings and solution recommendations effectively using presentations and visualizations
• Stay ahead of industry trends and continuously upskill through certifications and training

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior