Intelligence Analyst - SkillBridge

CrowdStrike•USA VA Remote, VA

3d•Remote

About The Position

This Job Description is for DoD SkillBridge participation and is not eligible for direct hire. CrowdStrike’s DoD SkillBridge / Career Skills Program (CSP) Internship is an approved SkillBridge Program under Dept. of Defense Instruction 1322.29 as enacted by 10 U.S.C. Sec 1143. Eligibility is restricted to members of the U.S. Armed Forces separating honorably with greater than 180 days of continuous Active Duty. SkillBridge/CSP period of eligibility is within the final 180 days of Active-Duty service, and the SkillBridge/CSP must be completed prior to separation from Active Duty in the U.S. Armed Forces. CrowdStrike’s DoD SkillBridge/CSP Internship is open to members of all services, and all ranks and experience levels. Service members should fully review SkillBridge/CSP Job Description for requirements and qualifications of the individual position. SkillBridge participants participate in full time training with industry (40-hour work week) under permissive temporary duty military orders and are not eligible for compensation from CrowdStrike during SkillBridge participation but will continue to receive all military wages and benefits as defined by the Department of Defense. DoD SkillBridge/CSP is fully compliant with FLSA, DBA, SCA, CSHSSA and all other pertinent Federal and State labor laws. For more employer information regarding DoD SkillBridge/CSP, please visit the Department of Defense DoD SkillBridge website at https://skillbridge.osd.mil/ About the Role: The mission of the Intelligence Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer's Falcon Intel Recon module. This role will serve as a cyber intel analytic interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.

Requirements

Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycle
Excellent written, verbal communication skills in English
Working knowledge of cyber threat intelligence terminology, key concepts, and analysis
Knowledge of the dark and deep web ecosystems, including actors, forums, and leak sites
Adaptable and willing to learn new technologies
Customer service attitude and willingness to help and problem-solve with customers
Ability to operate independently and with little direction.
Ability to present and explain technology to people with less technical knowledge
Must be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resources
Knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Nice To Haves

Ability to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.

Responsibilities

Drive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.
Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customers
Guide customers through Falcon Intelligence Recon findings and providing subject matter expertise
Be a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.
Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.