Intelligence Analyst II

Crisis24•Annapolis, MD

10d•$65,000 - $71,000•Onsite

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at https://www.crisis24.com/careers We are seeking an experienced Travel Risk Intelligence Analyst II to support a global client’s security and travel risk management program. The ideal candidate is an analytical, detail-oriented professional with strong judgment, excellent communication skills, and the ability to operate confidently in a 24/7 GSOC environment. This role is office-based in Annapolis, MD or Seattle, WA and requires flexibility to work shifts, including evenings, overnight, weekends, and holidays, with occasional travel to client locations. Location: Please note that this role is open to candidates currently based in the Annapolis, MD or Seattle, WA area.

Requirements

3–5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident response
Bachelor’s degree required
Strong research, analytical, writing, and verbal briefing skills
Experience using travel risk management and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS Office
Ability to manage multiple priorities independently and meet deadlines in a fast-paced environment
Strong problem-solving skills and sound professional judgment
Ability to build and maintain positive working relationships with clients, analysts, and subject matter experts
Customer service mindset with a proactive and collaborative approach

Nice To Haves

Master’s degree or equivalent experience preferred
Foreign language capability
Travel experience
Data or mapping visualization skills

Responsibilities

Monitor, analyze, and communicate security and travel-related developments that may impact client employees, assets, and operations globally.
Prepare, issue, and track multi-source travel security alerts for client travelers.
Monitor global events and Crisis24 alerts to assess potential client impact.
Track travel to high- and very high-risk destinations and verify required training and approvals.
Conduct traveler safety check-ins and test tools for high-risk travel.
Recognize and respond to crises, escalating intelligence and impacts to appropriate stakeholders in line with SOPs.
Produce clear, concise written and verbal intelligence assessments using OSINT.
Deliver intelligence briefings and security impact updates upon client request.
Maintain client metrics and produce regular travel risk and security reports.
Support the development and continuous improvement of client processes, protocols, and SOPs.
Proactively leverage Crisis24 resources to address intelligence gaps and enhance analysis.
Triage client requests and ensure timely, high-quality service delivery.
Remain consistently engaged with the GSOC and global teammates.
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.