Integrations Support Specialist

Opiniion Inc. • Lehi, UT

9d • $18 - $20 • Onsite

About The Position

As an Integrations & Automation Support Specialist at Opiniion, you'll be the go-to person for helping our clients get connected, stay connected, and get the most out of our platform. This is primarily a client-facing support role — you'll spend most of your time troubleshooting integration issues, guiding clients through configurations, and resolving technical questions via tickets and direct communication. Beyond day-to-day support, you'll also build and maintain automations using tools like n8n and other no-code/low-code platforms to improve how integrations run and reduce manual work across the team. The ideal candidate has 1–2 years of experience in a technical support, SaaS support, or client-facing technical role. You don't need to be a software engineer — but you should be comfortable digging into technical problems, learning new tools quickly, and communicating clearly with both clients and internal teams.

Requirements

• Minimum of 1-2 years of experience in an Integrations Support Specialist role or a similar capacity.
• 1–2 years of experience in a technical support, SaaS support, or client-facing technical role
• Comfortable working with no-code/low-code automation tools (n8n, Zapier, Make, or similar)
• Familiarity with basic API concepts (REST, webhooks) at a conceptual level — you don't need to write code, but you should understand how systems talk to each other
• Strong troubleshooting instincts and attention to detail
• Clear, professional communicator — both written and verbal
• Self-starter who can manage a support queue and prioritize without constant direction
• Genuine interest in AI tools and a desire to incorporate them into daily work

Responsibilities

• Serve as the primary point of contact for client integration questions, issues, and onboarding
• Troubleshoot and resolve integration-related support tickets in a timely and professional manner
• Guide clients through integration setup, configuration, and best practices
• Train clients and internal team members on how to use and troubleshoot integrations
• Document bugs and feature requests with clear technical details and reproducible steps, escalating to the Product and Project Management teams as needed
• Build, configure, and maintain automations using n8n and other no-code/low-code tools
• Set up and manage integrations between Opiniion's platform and external systems used by clients
• Map and transform data between systems to ensure accurate and reliable data flow
• Identify opportunities to automate repetitive processes and improve integration reliability
• Maintain clear documentation for all integration configurations, workflows, and troubleshooting steps
• Work closely with Customer Success, Product, and Engineering teams to surface and communicate client-reported issues
• Provide integration-specific context to help internal teams evaluate and prioritize reported issues or feature requests
• Contribute ideas for improving the overall client integration experience

Benefits

• Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
• 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
• Pre-tax Health Spending Accounts (HSA).
• Paid Parental Leave for all new parents (including adoption or foster care).
• Unlimited Time Off policies.
• 10 Paid Holidays annually.
• Monthly Gym Reimbursement benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed