Integrations Support Engineer

Triumph Financial Services•Dallas, TX

About The Position

Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary The Integration Support Engineer (ISE) supports existing TriumphPay client integrations. This role manages a queue of client support tickets while dedicating meaningful time to deeper investigation of integration issues. The ISE is responsible not only for responsiveness, but for developing an end-to-end understanding of integration behavior across TMS, FMS, and ERP systems. The ISE collaborates with sales, operations, sales engineering, external partners, and relationship management to resolve issues and maintain integration performance. The ISE is responsible for supporting customer issue resolution with technical expertise. Essential Duties & Responsibilities Ticket Management, Issue Ownership and Monitoring Manage and prioritize a queue of support tickets, ensuring timely acknowledgment and progress toward resolution Own assigned issues from intake through resolution, maintaining accountability across internal and external dependencies Balance responsiveness to incoming tickets with dedicated time for deeper investigation of complex issues Monitor for failures of the integration and engage proactively with clients to quickly resolve scenario’s where the client may be negatively impacted by service degradation Investigation & Resolution Go beyond initial triage to investigate issues thoroughly, identify root cause, and drive resolution whenever possible Develop a working understanding of end-to-end integration flows across TMS, FMS, and ERP systems Resolve increasingly complex integration issues independently, reducing reliance on Sales Engineering over time Escalate issues only, when necessary, with clear documentation of analysis, findings, and attempted solutions Continuous Improvement Identify recurring issues and contribute to improved documentation, tooling, or process changes to prevent repeat incidents Build and maintain internal knowledge of integrations, common failure points, and resolution strategies Success in Role Success in this role is measured by the ability to maintain strong ticket responsiveness while increasing independent resolution of complex issues and reducing escalation volume over time. Experience & Education The successful candidate will possess business operations experience and skills, analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following: 1-3 years’ experience in technical support, software implementation, or project management in a professional environment Strong communication skills in email and phone, including the ability to explain technical concepts to non-technical users Familiarity with SaaS systems and cloud-based platform environments Willingness to learn about technical integrations and the transportation industry Strong technical, logical, analytical, and problem-solving skills Bachelor’s Degree, preferably in Computer Information Systems, Computer Science or related field, or equivalent experience #LI-RL1 We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today!

Requirements

1-3 years’ experience in technical support, software implementation, or project management in a professional environment
Strong communication skills in email and phone, including the ability to explain technical concepts to non-technical users
Familiarity with SaaS systems and cloud-based platform environments
Willingness to learn about technical integrations and the transportation industry
Strong technical, logical, analytical, and problem-solving skills
Bachelor’s Degree, preferably in Computer Information Systems, Computer Science or related field, or equivalent experience

Responsibilities

Manage and prioritize a queue of support tickets, ensuring timely acknowledgment and progress toward resolution
Own assigned issues from intake through resolution, maintaining accountability across internal and external dependencies
Balance responsiveness to incoming tickets with dedicated time for deeper investigation of complex issues
Monitor for failures of the integration and engage proactively with clients to quickly resolve scenario’s where the client may be negatively impacted by service degradation
Go beyond initial triage to investigate issues thoroughly, identify root cause, and drive resolution whenever possible
Develop a working understanding of end-to-end integration flows across TMS, FMS, and ERP systems
Resolve increasingly complex integration issues independently, reducing reliance on Sales Engineering over time
Escalate issues only, when necessary, with clear documentation of analysis, findings, and attempted solutions
Identify recurring issues and contribute to improved documentation, tooling, or process changes to prevent repeat incidents
Build and maintain internal knowledge of integrations, common failure points, and resolution strategies