Integration Technician
About The Position
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. The Integration Technician will be responsible for helping configure PC, Laptop and server units to the proper specification.
Requirements
- High School Diploma or Equivalent
- Must have demonstrated knowledge of PC operating systems, software, hardware and peripherals
- Solid understanding of all major Windows Operating Systems
- Proficient in productivity applications like MS Office
- Working knowledge of WAN/LAN, network protocols (TCP/IP), and remote access
- Competent analytical and problem solving skills
- High level of accuracy and strong attention to detail
- Ability to accurately prioritize technical tasks based on customer requirements
- Ability to work under strict time constraints
- Experience with customer interaction and customer service
Nice To Haves
- CompTIA A+ Certification, CompTIA Server+ or equivalent desirable
Responsibilities
- Work directly with assigned integration technicians to provide feedback, education and growth
- Ensure all integrations orders are completed in a timely fashion
- Utilize production schedules and regular communication with Sales and Engineering staff
- Communicate regularly with managers, sales and operations staff to maintain an accurate understanding of upcoming projects
- Maintain current industry certifications of technical staff and build additional certifications as required by Zones and customers
- Regularly review lab equipment and arrange for replacements, upgrades or changes as needed
- Ensure that 100% of issues are resolved in a timely fashion and results
- Maintain daily run rate of configuration projects
Benefits
- medical, dental and vision coverage
- life insurance
- disability insurance
- voluntary accident, hospitalization and critical illness insurance options
- a 401(k) plan with matching provision
- paid time off
- personal sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
