Specialist - Integration Support

Ector County Independent School District•Odessa, TX

12d

About The Position

To organize, support and maintain district applications. Develop, organize and maintain procedures for access to district applications. Ensure and establish processes for annual evaluation of district applications and data privacy.

Requirements

High School Diploma/GED or Equivalent
Two years of college and/or one year of specialized experience Or a satisfactory equivalent combination of the training and experience
Data entry and basic knowledge of spreadsheets and databases
Written and verbal communication skills
Attention to details and written documentation
The ability and reliability to function well in a team environment
Ability to speak publicly and present professional learning to any number of district staff
Ability to communicate effectively with technical and non-technical end-users and staff
Three years’ work experience, one of which must have involved procedures related to data validation, data verification and data reconciliation pertaining to district applications.

Responsibilities

Maintains processes and compiles documentation concerning district applications and learning platforms.
Documents and maintains an inventory of all district applications.
Maintains access for non-teacher groups outside of the system integration as needed.
Assist the Senior Integration Analyst with any troubleshooting related to data imports.
Purge exited user accounts periodically.
Roster and set up various district applications in coordination with Digital Learning.
Troubleshoot end user access issues and escalate issues to appropriate department.
Complete, document and assign district applications issues in Get Help work order system to staff to resolve issue.
Resolve assigned tickets in a timely manner.
Collaborate with Digital Learning, Information Technology and Information Systems to maintain, refine and document district processes.
Work with district departments to establish and document all vendor support contacts for each district application.
Maintain a points of contact directory for all district applications.
Evaluate and analyze use of district applications and provide usage reports annually and as needed.
Assist with generating application usage reports
Audit district applications yearly.
Ensure the application approval process was followed for approval prior to populating an application with student data and posting for use.
Remove district applications as needed.
Other duties as assigned