Integration and Support Specialist

Guardian Dentistry Partners•Miami, FL

10d•$65,000 - $75,000•Hybrid

About The Position

Guardian Corporate Technology should make dentistry simpler, not harder. We’re looking for an Integration and Support Specialist who enjoys bringing structure to complex systems and helping dental teams run confidently with the right workflows, tools, and technology. If you’ve implemented or supported a dental practice management system like Denticon, Dentrix, Eaglesoft, or Open Dental, you’re already speaking our language. Your mission will be to make integrations smooth, data clean, and support consistent across all practices.

Requirements

Three to five years working with a dental PMS such as Denticon, Dentrix, Eaglesoft or Open Dental
Experience supporting multi-location implementations or system upgrades
Comfort with data migration, mapping, validation and testing
Strong understanding of dental workflows and how technology fits into operations
Solid communication skills with the ability to explain technical details in a simple way
A proactive mindset and a genuine interest in helping teams succeed

Responsibilities

Lead Integrations and Implementations
Guide dental teams through new PMS setups and transitions from legacy systems
Support go-live weekends, data validation cycles and end-to-end implementation tasks
Manage Data and Systems
Oversee data mapping, migration and cleanup to ensure accuracy
Coordinate with vendors for integrations such as Apteryx, Pearl AI, data warehouse tools and others
Test system performance, run audits and maintain data quality standards
Provide Post Go Live Support
Manage and resolve support tickets for the practice management system
Troubleshoot issues, escalate when needed and ensure timely follow-through
Work with internal teams to improve workflows and reduce recurring issues
Train and Empower Users
Deliver hands-on training for practice teams
Create simple and clear documentation that helps users understand the system and stay confident