Integration Support Specialist

Podium•Lehi, UT

3d•Onsite

About The Position

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! The Integration Support Specialist is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system.

Requirements

1 year of prior experience setting up software or following technical operating procedures
Experience using API’s and SFTP’s with proficiency in authentication methods
Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira
Experience using Postman to interact with API’s as well as experience executing command line scripts to initiate on-premise integrations.
Demonstrated over-achievement in managing a large work queue
A base understanding of SQL and being able to write queries for debugging purposes
Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
Constantly invents new and better ways to get things done.
Is accountable to others. Your projects will be part of a larger client engagement.
Earns the trust of your colleagues by always keeping your commitments.
Keep your key stakeholders informed on the progress being made while fixing integrations.
Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

Responsibilities

Support our clients and internal teams.
Troubleshoot & resolve challenging integration issues, ensuring customers can easily see value with Podium.
Serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer.
Maintain high-quality troubleshooting documentation of the integrations that we support.
Be an expert in Podium’s public APIs and SFTP experience.
Maintain a high level of communication with our clients and internal teams keeping them informed during the resolution process.
Reading and interpreting technical documentation for various API’s, both internal and external.