Integration Support Specialist

IXL Learning • Raleigh, NC

2h • Hybrid

About The Position

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our Account Services team in Raleigh, NC. At IXL we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. #LI-RD1
In this role, you will use your communication and technical skills to support customers with implementation and troubleshooting of integrations between IXL and other education systems. You will work closely with IXL account managers and educational sales consultants to provide excellent customer service throughout the customer lifecycle. The ideal candidate will have a passion for K-12 education, account management, client satisfaction, and technology. This person must be well-organized, flexible, and extremely personable.
This is a full time position in our Raleigh, NC office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer.

Requirements

• BA/BS degree in a technical discipline
• 3-5 years in a technical support role
• Experience configuring and troubleshooting API-based integrations between software systems
• Quick learner who demonstrates initiative
• Strong written and verbal communication skills
• Ability to prioritize tasks and work efficiently
• Detail oriented with excellent analytical, diagnostic, organizational, and troubleshooting skills
• Energetic and positive person who works well both independently and in a collaborative group setting

Nice To Haves

• Experience in the following areas is a plus:
• K-12 education technologies (Student Information Systems and Learning Management Systems)
• Web services including API, SFTP, SSO, and database queries
• Salesforce
• Microsoft Excel

Responsibilities

• Provide ongoing support to customers via phone and email to ensure their success with IXL
• Implement and troubleshoot customer system integrations with the IXL platform
• Work directly with district-level administrators and technology directors to ensure that schools have the contacts, tools, and information they need to successfully adopt IXL
• Collaborate with the customer teams, sales, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
• Provide a positive customer experience through every interaction
• Collaborate with the Account Management team in analyzing data to ensure customer engagement and license utilization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level