Application Support & Device Integration Specialist
About The Position
The Applications Support & Device Integration Specialist plays a critical role in ensuring company’s devices, applications, and systems integrate seamlessly into hospital IT environments. This position provides technical support to customers and internal teams, troubleshoots application and connectivity issues, and collaborates cross-functionally to support both existing products and new technology deployments. This role is ideal for someone who enjoys solving complex technical problems, working at the intersection of healthcare technology and IT systems, and partnering with diverse stakeholders to ensure reliable, real-world system performance.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field — or equivalent practical experience
- Experience in application support, systems support, or a related technical role
- Strong understanding of operating systems, networking fundamentals (TCP/IP, routing, switching), and system connectivity
- Hands-on experience with virtualization technologies such as VMware
- Working knowledge of Active Directory concepts, including authentication and access management
- Experience with at least one programming or scripting language (e.g., Python, JavaScript, VBScript)
- Demonstrated ability and willingness to learn healthcare interoperability standards such as HL7
Nice To Haves
- Familiarity with healthcare system integrations is a plus; basic HL7 knowledge is beneficial but not required
Responsibilities
- Provide remote technical support to customers and internal teams across company's applications and integrated devices
- Support device, application, and system integrations, including troubleshooting data flow and connectivity issues
- Assist with configuration, testing, and deployment of new applications and integrated solutions
- Support virtualized environments (e.g., VMware) and help integrate company applications within customer IT infrastructures
- Assist with integrations involving hospital Active Directory environments, including authentication and access considerations
- Collaborate with hospital IT teams, vendors, and internal partners to resolve complex technical issues
- Analyze and resolve application, system, virtualization, and network-related incidents
- Conduct technical product training sessions for internal teams and customers as needed
- Create, review, and maintain technical documentation, guides, and case records
- Investigate field-reported issues and partner with Engineering, Quality, and Manufacturing on corrective actions
- Participate in project teams for new and existing products, representing Service and providing technical input
- Document all activities and manage technical support cases in company’s case management system
Benefits
- Permanent position with great benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
