Integration Specialist

Avenue5 Residential•Sacramento, CA

About The Position

The integrations specialist assists newly acquired properties and associates with transitioning into Avenue5. This role is the first line of support and is instrumental in documenting integration requirements and specifications as well as adhering to project timelines and completing administrative tasks.

Requirements

High school diploma is required. Bachelor’s degree is preferred.
Three to five years of property management experience is required
Two to three years of direct management experience is required
Prior experience in Salesforce, Yardi Voyager, RentCafé, RealPage, OneSite or other equivalent systems is preferred
Ability to work independently, under minimal to moderate supervision, and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Sensitivity to confidential matters is required
Strong interpersonal skills to communicate with others effectively and sensitively, including residents, clients, and all levels of management
Must possess strong leadership, management, and delegation skills
Ability to make immediate decisions to resolve problems
Ability to display good judgement when unpredictable situations arise
Ability to tolerate stressful situations
Ability to cope with, and defuse situations, involving angry or difficult people
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Capability to read, comprehend and converse in English
Excellent written and verbal communication skills
Strong organizational and time-management skills
Must always maintain a professional demeanor and appearance, promoting the same to associates
Must maintain a valid driver’s license, clean driving record and current auto insurance
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned
Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays
Ability to travel as required (50-90%)
This is a roving position which will require frequent travel that will vary from light to significant depending on business needs
When required, be on-call and assist during property staff deficiencies
Ability to lift, push, and pull up to 25 pounds
Must be able to sit, stand, reach, bend, and stoop for extended periods of time
Ability to travel on all forms of public transportation (e.g., airplanes, trains, rental cars, etc.)
Hearing and visual ability to observe and detect signs of emergency required
Perceiving the nature of sounds at normal speaking levels with or without correction
Visual requirements including color, depth perception, and field vision
Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
Ability to receive detailed information through oral communication, and to make the discriminations in sound
Talking and expressing or exchanging ideas by means of the spoken word those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly

Responsibilities

Provide guidance, mentorship, support for new associates, including property managers and regional leaders
Provide constructive feedback to associates and their supervisors regarding performance and/or property operations
Confidently be a single point of contact for associates of new properties and other Avenue5 associates when questions arise
Arrange and manage travel and related expenses per Avenue5 and departmental guidelines
Coordinate travel and meetings with other associates involved in integration
Participate in integration calls, as well as other departmental calls related to property integrations
Assist all operational departments with property transition and data gathering
Regular collaboration with operations lead to assess the needs of the property before, during and after the transition
Complete integration checklist tasks
Ensure that integration tasks assigned to others are completed and documented in Salesforce
Prepare communication for residents and suppliers
Help facilitate property technology set ups including computer and email set up, phone/voicemail systems and building systems when required
Provide a detailed report of tasks accomplished, staff and property observations, leasing activity, reporting activity, resident, and supplier interactions in addition to all completed and pending items
Complete Salesforce Integration record
Complete necessary legal and company specific onboarding paperwork
Identify property needs that may not be noted on a checklist or assigned task when on integrations or property support assignments
Identify and review property’s natural disaster and emergency evacuation plans with property associates when on integrations or property support assignments
Assisting with onboarding new or acquired associates during the integration period
Introduce Avenue5 policies, procedures, and culture to new properties and associates
Introduce associates to company and property specific software
Provide onsite support for non-integrating properties, which may include travel
Provide administrative support for operators during due diligence inspections
Collaborate within the department to facilitate continuous quality improvement of the integration processes
Stay up to date with curriculum, platform, and company policy changes
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
Relay technical concerns with adequate detail, quickly and accurately
Thorough understanding of Avenue5 policies and practices for communications, office and property operations, leasing and marketing, systems, reporting, affordable, risk management, etc., as they relate to the property assignment
Comply with all company standards, applicable with health and safety rules and regulations, as well as applicable local, state, and federal fair housing requirements
Maintain a climate in which associates want to do their best by leading and communicating Avenue5 core beliefs with associates and providing coaching and development
Communicate any concerns to the appropriate parties
Perform other tasks as assigned