Integration Support Analyst

Supply Chain Solutions • Grand Rapids, MI

7h • Hybrid

About The Position

Are you passionate about data quality, continuous improvement, and supporting and building dependable connections between systems that keep operations-and clients-running smoothly? We're seeking an Integration and Automation Specialist who will own Tier 1 and Tier 2 integration support, help maintain and enhance our integration platforms, and ensure our internal and external clients experience reliable, well-supported integrations.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field. (Equivalent experience also considered.)
• 3+ years in application/integration support, systems support, or IT operations (iPaaS experience strongly preferred).
• Strong troubleshooting and problem-solving skills (able to isolate whether issues are data-related, mapping-related, platform-related, credential/access, vendor/client-side, or network-related).
• Service mindset and clear communicator (written and verbal)-focused on client satisfaction and proactive status updates.
• Organized, detail-oriented, and comfortable working tickets with prioritization and follow-through.
• Experience supporting workflow-based data movement (ex: Power Automate, SharePoint/Lists/Fabric-style solutions).
• Willingness to participate in an on-call rotation for after-hours integration issues as needed.

Nice To Haves

• Experience with Boomi and/or Ramp (or similar platforms like MuleSoft, Workato, Azure Logic Apps, Informatica, etc.).
• Exposure to EDI, APIs, SFTP/file exchanges, transformations, and integration monitoring.
• Familiarity with SQL/MySQL and/or Azure-hosted data environments.
• Previous exposure to logistics, warehousing, or similar environments.

Responsibilities

• Provide Tier 1 and 2 support for integration-related incidents and requests (internal and external), including triage, troubleshooting, stakeholder communication, and resolution.
• Provide Tier 1 and 2 Support for workflow-based data movement (ex: Power Automate, SharePoint/Lists/Fabric-style solutions).
• Provide Tier 1 and 2 Support for Microsoft 365 applications (SharePoint, Teams, Outlook)
• Provide Tier 1 and 2 Support for SQL/MySQL and/or Azure-hosted data environments.
• Monitor and support daily operations of our integration platforms, including Boomi and Ramp (job monitoring, failure handling, reprocessing, alerting, and basic configuration support).
• Perform light development and mapping changes (data mapping/transformations, field updates, basic workflow adjustments) with a focus on stability, testing, and minimizing downtime.
• Partner with internal teams and external clients/vendors to troubleshoot end-to-end issues across a variety of integration types (iPaaS, API, file-based, and workflow automation).
• Maintain and improve integration documentation and visibility (integration inventory, data flows, owners, dependencies, runbooks, and escalation paths).
• Help drive standardization and continuous improvement for integrations (error handling, notifications, naming conventions, logging, and release/change practices).
• Support planned initiatives, including migrating existing client integrations from Ramp to Boomi as we expand our Boomi footprint.
• Escalate complex Tier 3 issues to Andrew Griffith while ensuring strong ownership, clean handoffs, and complete context.

Benefits

• Work with a close-knit team in a growing $100M+ supply chain company.
• High-impact role that directly influences client experience and operational reliability.
• Opportunity to shape how integrations are supported and improved across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree