Integration Manager

DecisionPoint Technologies, Inc. • Greensboro, NC

12d • Onsite

About The Position

The Integration Manager is responsible for leading and overseeing all integration operations within the warehouse environment, ensuring accurate, timely, and quality-driven execution of customer projects. This role manages a team of approximately 20 direct reports and serves as a key operational link between Project Managers (PMs), Project Coordinators (PCs), warehouse shipping and receiving, and customer-facing teams. The Integration Manager is accountable for workflow coordination, team performance, and alignment of integration activities with project timelines and customer expectations.

Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field preferred; equivalent experience considered
• 5+ years of experience in warehouse operations, integration, manufacturing, or related operational environment
• 3+ years of experience in a leadership or people management role
• Demonstrated ability to manage large teams and coordinate cross-functional workflows
• Experience working with project-based operations and customer deliverables
• Strong leadership and people management skills with the ability to drive accountability and performance
• Ability to coordinate complex workflows across multiple functions including project management and warehouse operations
• Strong organizational and prioritization skills in a fast-paced environment
• Effective communication skills with the ability to engage across all levels of the organization
• Problem-solving mindset with a focus on operational efficiency and continuous improvement
• Working knowledge of inventory systems, warehouse processes, and integration or configuration activities
• Ability to balance operational execution with strategic planning

Responsibilities

• Lead, manage, and develop a team of 20 integration technicians and leads, ensuring clear expectations, accountability, and performance standards
• Oversee daily integration operations, including staging, configuration, testing, and preparation of customer equipment
• Coordinate closely with Project Managers and Project Coordinators to align integration schedules with project timelines and priorities
• Partner with shipping and receiving teams to ensure accurate inventory flow, material readiness, and timely outbound shipments
• Serve as a point of escalation for integration-related issues impacting quality, timelines, or customer deliverables
• Ensure all integration processes follow standardized procedures, quality controls, and documentation requirements
• Monitor workload distribution and staffing needs to maintain productivity and meet operational demands
• Drive continuous improvement initiatives focused on efficiency, accuracy, and throughput within the integration function
• Maintain visibility into project status and provide regular updates to operations leadership and cross-functional partners
• Support customer interface needs by ensuring deliverables meet specifications and quality expectations
• Collaborate with leadership to forecast labor needs, plan capacity, and support business growth
• Ensure compliance with company policies, safety standards, and operational procedures
• Directly supervises approximately 20 integration team members
• Provides coaching, performance feedback, and development planning
• Responsible for performance management, and corrective action as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager