Integration Lead

J.D. Irving, Limited • Moncton, NB

1d • Hybrid

About The Position

Midland Transport is currently seeking an Integrations Support Lead in Moncton, NB. The Integrations Lead provides strategic and operational leadership for a team of analysts and integration specialists responsible for enabling and sustaining integrations across the end-to-end order-to-cash lifecycle. This role ensures the delivery of reliable, scalable technology solutions that support customer and partner operations while reinforcing a Superior Quality service experience.
Accountable for performance against defined key performance indicators, the Lead translates enterprise strategy into measurable outcomes, driving operational excellence, service reliability, and continuous improvement. Through strong people leadership, they coach and mentor the team to align deliverables with industry best practices, customer expectations, and established governance and process standards.
The Integrations Lead serves as a key partner to internal leaders and external stakeholders, providing oversight and direction for the successful delivery of new integrations and the effective resolution of complex support issues across the existing portfolio of customer-facing technologies and integrations.

Requirements

• Strategic and operational leadership experience.
• Experience managing a team of analysts and integration specialists.
• Knowledge of end-to-end order-to-cash lifecycle integrations.
• Ability to ensure delivery of reliable, scalable technology solutions.
• Accountability for performance against defined key performance indicators.
• Ability to translate enterprise strategy into measurable outcomes.
• Skills in driving operational excellence, service reliability, and continuous improvement.
• Strong people leadership, coaching, and mentoring abilities.
• Alignment with industry best practices, customer expectations, and established governance and process standards.
• Ability to serve as a key partner to internal leaders and external stakeholders.
• Oversight and direction for successful delivery of new integrations.
• Effective resolution of complex support issues.

Responsibilities

• Provides strategic and operational leadership for a team of analysts and integration specialists.
• Ensures the delivery of reliable, scalable technology solutions that support customer and partner operations.
• Translates enterprise strategy into measurable outcomes, driving operational excellence, service reliability, and continuous improvement.
• Coaches and mentors the team to align deliverables with industry best practices, customer expectations, and established governance and process standards.
• Serves as a key partner to internal leaders and external stakeholders.
• Provides oversight and direction for the successful delivery of new integrations.
• Oversees the effective resolution of complex support issues across the existing portfolio of customer-facing technologies and integrations.

Benefits

• Flexible health, drug, dental, and vision plan
• Employee & Family Assistance Programs
• Health & wellness reimbursements (includes gym memberships, fitness classes or online workout programs)
• Maternity leave top-up program (if applicable)
• RRSP matching program
• Opportunities to take part in job related training and development
• 24/7 access to online curated learning
• Growth and progression opportunities within Midland and the larger network of the JD Irving group of companies
• Hybrid Work Schedule (if applicable) to provide you the flexibility to work from home up to 2 days per week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed