Integration Analyst

Echo Global Logistics • Reno, NV

1d • Onsite

About The Position

As an Integration Analyst on Echo's Integration Team, you'll support, monitor, and manage Echo's EDI/API client and carrier integrations. This includes 1,000+ integrations, hundreds of document types, and millions of annual transactions that support over 40% of Echo's loads. You'll troubleshoot complex issues, optimize integration performance, and collaborate across business and IT teams to ensure reliable data exchange and operational excellence.

Requirements

• Bachelor's degree and 1–2 years of experience in IT application support, process support, or a related role.
• Experience in transportation, logistics, or supply chain environments.
• Experience supporting EDI/API integrations or data translation/manipulation processes.
• Knowledge of EDI/API concepts, EDI standards, XML, JSON, and flat file formats.
• Strong analytical, troubleshooting, critical thinking, and prioritization skills.
• Strong verbal and written communication skills.
• Self-motivated, organized, and detail-oriented.
• Ability to manage tasks independently and follow through to completion.
• Advanced Microsoft Excel skills.
• Ability to collaborate effectively with internal teams and external trading partners

Nice To Haves

• Experience with ServiceNow Incident and Change Management in an ITIL environment.
• Ability to read and write basic SQL queries.
• Knowledge of Microsoft Azure Cloud Services.
• Experience with AI/GenAI workflow automation.
• Degree in Management Information Systems, Information Technology, or a related field.
• Understanding of Software Development Life Cycle (SDLC) methodologies.

Responsibilities

• Monitor, support, and manage EDI/API integrations, identifying and resolving issues through root cause analysis.
• Partner with internal teams, clients, and carriers to resolve Service Desk tickets and operational inquiries.
• Create, test, and implement solutions that improve uptime, efficiency, and system performance with minimal business disruption.
• Serve as a subject matter expert on client/carrier transactions and integration workflows that support business operations and revenue.
• Collaborate with IT teams to provide insights into integration architecture, system issues, product releases, and data flow processes.
• Identify and drive continuous process improvements.
• Participate in the full Software Development Life Cycle (SDLC), including requirements gathering, solution development, testing, implementation, and operational support.

Benefits

• Help career growth by joining an industry leader and continuing to advance Echo proprietary technologies
• Working for an organization with intelligently defined strategic goals, sophisticated products, and steady growth
• Experienced mentors to learn and adopt new practices
• Ability to introduce your own views and takes on our product offerings
• Work in the full software delivery life cycle
• Ability to constantly enhance and improve applications and processes
• Have a clearly defined career growth track with enough flexibility to pave your own way
• This role is eligible for a bonus that is based on a combination of personal and business performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level