Integrated Services Manager – Children and Family Services

MNA•Edmonton, AB

2d•Onsite

About The Position

Reporting to the Children and Family Services Senior Operations Manager, the Integrated Services Manager – Children and Family Services will play a pivotal leadership role in the delivery and integration of interdepartmental and affiliate services. The successful candidate will advance a high-performing Shared Services model rooted in heightened collaboration and continuous improvement. The Integrated Services Manager will work closely with Senior Leaders to ensure alignment of integrated services with organizational goals. This role requires a forward-thinking, adaptable leader committed to innovation, accountability, and fostering a culture of collaboration. The successful candidate will be passionate about supporting Métis families and culture, have strong experience in program development and management, and possess exceptional interpersonal and leadership skills.

Requirements

Post-secondary degree in Health, Human Services, Social Services, or related field.
Minimum three years’ experience in a leadership role, leading a team of direct reports.
Experience with program development, implementation, and evaluation, including the creation of processes and procedures.
Experience with report writing, grant proposals, budgeting, and creating work plans.
Ability to work effectively both independently and as part of a collaborative team.
Ability to identify issues and implement creative and strategic solutions to overcome problems.
A proven track record of building collaborative partnerships with a variety of internal and external stakeholders, including government, industry, service providers, and community.
Ability to provide respectful, compassionate service that reflects an understanding of and appreciation for Métis culture and diverse stakeholder needs.
Resourceful, proactive, and results driven.
Receptive to constructive feedback, committed to continuous improvement, and aligns personal development with overarching team objectives.
Demonstrated ability to adhere to strict confidentiality of sensitive information. High level of integrity, ethics, and professionalism.
Culturally sensitive and compassionate.
Knowledge of Métis history, culture, and issues affecting Métis people. An in-depth understanding of the Otipemisiwak Métis Government is an asset.
Ability to work a regular schedule of Monday – Friday, 8:30 AM – 4:30 PM.
Must be willing to and work irregular hours, on occasion, to meet departmental needs.
Frequent travel within Alberta is a requirement. Additional out-of-province travel may also occur, with notice.
Reliable transportation and valid Class 5 drivers’ license.
Acceptable attainment and annual maintenance of a Clear Police Information Check with a Clear Vulnerable Sector Check and a Clear Intervention Record Check is required.

Nice To Haves

An in-depth understanding of the Otipemisiwak Métis Government is an asset.

Responsibilities

Ensure high-quality support through a Shared Services model within the Children and Family Services (CFS) department by overseeing the integration of CFS-related services across teams, departments, and affiliates.
Develop, review, and maintain program processes and procedures to ensure operational efficiency and effectiveness.
Review, evaluate, and update Otipemisiwak Métis Government resources, materials, and tools with up-to-date, relevant, and accurate data and information, as they relate to the CFS Department.
Provide operational and strategic leadership to program teams, including developing program work plans, overseeing staff work plans, delegation of tasks, and ensuring alignment with overall departmental goals.
Manage and provide directions to staff, ensuring that all deliverables and reporting requirements are completed accurately and adhere to best-practices and values of the Otipemisiwak Métis Government.
Mentor team members through feedback, coaching, and formal evaluations to foster a culture of continuous improvement and professional growth.
Perform supervisory duties including hiring and training staff, performance management, etc.
Collaborate with Senior Leadership to develop proposals, secure funding opportunities, and identify new opportunities to support the well-being of Métis Albertans.
Foster and maintain collaborative relationships with internal departments, affiliates, community partners, and external stakeholders to enhance service delivery and support Métis families.
Participate in and support the overall strategic direction of the department of CFS and the Otipemisiwak Métis Government, ensuring programs and pilot initiatives support self-determination of Métis citizens.
Other duties as required or assigned.