Integrated Services Career Coach

EDSI (Educational Data Systems, Inc.)•PA Montgomery County, PA

About The Position

Act as a liaison between WIOA Adult, EARN, and Youth customers to provide career support and assistance in all areas related to gaining and/or retaining employment, training, and career advancement.

Requirements

Prior Case Management experience
Prior experience in workforce development strongly preferred
Must be organized, able to prioritize tasks, and efficiently handle several tasks simultaneously for all services provided
Demonstrate communication, analytical, and interpersonal skills
Proficient in Microsoft Office applications
Clean driving record, valid Driver’s License

Nice To Haves

Bachelor’s degree in human services or 1-3 years equivalent experience preferred
Bilingual in Spanish is preferred

Responsibilities

Work with county program staff to identify eligible individuals that fit the criteria of pregnant mothers and parents with small children, parenting youth population, and adults. Work with unemployed and underemployed individuals with barriers, and other disadvantaged populations
Demonstrate and maintain current knowledge and competency of the EARN, Out of School Youth and WIOA Adult programs, utilizing internal and external policy, as well as pertinent regulations and legislation for all programs involved
Build a professional one-on-one working relationship with customers to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized coaching, and coordination with CareerLink staff
Assist job seekers in registration, job search preparation, workshop registration, resumes, and training program selection using PA CareerLink® online website
Design a customer-driven Individual Employment Plan (IEP) and update participant’s IEP as required to ensure compliance is being met
Coach, motivate, and encourage all customers in advancing employment, training, and retention goals by evaluating and referring them to partner organizations for supportive services to include GED and ESL, so not to impede successful job placement and retention
Accurately review, evaluate, and complete required documentation for WIOA Registration Eligibility Provide remote WIOA registration services using NEOCertified secure email
Provide career coaching with WIOA customers to ensure their goals are met in accordance with their designed IEP, which includes contact and coaching for post placed participants
Document and case note all visits, interactions, contacts, referrals, and activities in the State system of record, CWDS
Ensure job seekers are job ready by reviewing their resumes and skill set to meet the hiring standards and needs of employers with available positions
Work closely with the Business Services Team (BST) to pre-screen customers for employment opportunities once a customer is job ready; solicit BSR job orders to WIOA participants who have completed training and submit BSR Referral Form to BST
Interface with community partners for social services resources to support them and their family need, to address any barriers to employment.
Maintain customer files as specified by contractor and IAW State Guidelines
Able to work in an environment that is constantly evolving
Ensuring positive outcomes and goals are being met as required by all programs policies and guidance
Refer WIOA participants to recruitment events by email blasting flyers and events.