Integrated Operations Enterprise Trainer

CACI•Springfield, VA

3d•Onsite

About The Position

The Integrated Operations Enterprise Trainer is responsible for developing, maintaining, and administering training to new and current personnel across the IO functional area. This ensures proficient training is administered to personnel ensuring the AS IO team is fully qualified to perform the mission functions for each functional area. The five functional areas are: Shift Supervisor, Operations Bridge, Enterprise Monitoring, Analysis Center, and Maintenance Planning Cell coordinator. The Enterprise Trainer will develop material for and participate in regular training seminars and exercises with the IO teams and be prepared to speak in a classroom setting. The Trainer will achieve and maintain proficiency in the IO functional areas for which they are training. The Enterprise Trainer will administer and maintain the training of customer personnel on all requisite mission and operational knowledge. The Enterprise Trainer is also responsible for ensuring newly hired employees are issued functional position qualification training materials, support the employee through functional position training process, tracking progress throughout the curriculum, and will provide whatever remedial training may be required. This includes ensuring all qualification standards are met and training requirements are completed. The Enterprise Trainer is also responsible for tracking DoD 8570 IAT certification compliance per the All-Spark Statement of Work and per the reporting requirement from the customer. The Enterprise Trainer will be responsible for reporting compliance and providing IAT Level 1 or IAT Level 2 certification details to customer when requested, or at a minimum of two (2) times per year. The Enterprise Trainer should be familiar with the IT Service Management platform Service Now, in particular: Event, Change, Problem, and Incident Management Modules, and be able to train personnel on the fundamentals of this suite of tools.

Requirements

Active TS/SCI with Polygraph
Minimum 5 years of recent and relevant experience successfully monitoring and/or coordinating/directing IT operations, performing under documented 24x7x365 operational performance requirements
3+ years IT technical training curriculum development
1-2 years’ experience with Service Now
Excellent written and verbal communications skills
Excellent customer service skills

Nice To Haves

Associate's degree (or higher) in Business or Information Technology related field or equivalent military or commercial experience
Active Security + Certification
Active ITIL 4 Certification
Technical background and strong IT skills/knowledge in networking, exchange, or desktop support
2+ Years of IT Service Operations Experience
Working knowledge of network operations and IT Services

Responsibilities

Ensures all personnel required to meet DoD 8570 IAT Level 1 or Level 2 certified per the requirements for the functional position they fill.
Ensures all new employees are issued functional position qualification training material pertaining to the position for which they were hired.
Provides the customer an AIWEP report at least twice a year, reporting certification compliance per the contract statement of work.
Develops and maintains qualification training material.
Comfortability speaking and presenting in a classroom setting
Working with the Situational Awareness as a Service (SAaaS) team, develops and maintains training materials pertaining to the Service Now (SNOW) Change, Event, Incident and Problem Management Modules and trains personnel on the fundamentals of these tools.
Conducts retraining or re-qualification training for personnel as needed.
Ability to comport themselves in a professional manner at all times