Integrated Healthcare Technology Technician

Halifax Health•Daytona Beach, FL

2d•Remote

About The Position

This role involves providing first-tier support for hardware, software, and communication issues, working closely with Technical Support Analysts. The technician will assist with Service Desk, Field Support, and Deployment duties, documenting operational procedures daily in call tracking software. Key responsibilities include IT support and troubleshooting for clinical systems, maintenance and repair of clinical engineering equipment, ensuring smooth integration of medical devices with hospital information systems, providing training and support to healthcare staff, maintaining accurate documentation for compliance with healthcare regulations, and collaborating effectively with clinical and IT departments.

Requirements

Associate’s degree in Information Technology, Biomedical Engineering, Clinical Engineering, or a related field.
Minimum of 2-3 years of experience in a healthcare IT or clinical engineering role.
Strong understanding of both IT infrastructure and clinical engineering devices.
Experience working with hospital information systems (HIS), electronic medical records (EMR), and other healthcare technology integrations.
Proficient in IT hardware, software, and networking troubleshooting and support.
Knowledge of medical device maintenance, calibration, and repair.
Familiarity with FDA, HIPAA, and other regulatory requirements in healthcare technology.
Strong analytical and problem-solving skills.
Ability to effectively communicate technical concepts to non-technical staff.

Nice To Haves

Bachelor’s degree preferred.
CompTIA A+ or similar IT certifications.
Biomedical Equipment Technician (BMET) certification or related clinical engineering certification.
ITIL or other IT service management certifications.

Responsibilities

Provide technical support for IT systems, including computers, servers, networking, and software applications used in clinical settings.
Troubleshoot and resolve hardware and software issues across clinical and IT systems.
Assist with system configurations, updates, and installations of IT infrastructure, ensuring compliance with security and regulatory standards.
Perform routine preventive maintenance, calibration, and testing of clinical engineering equipment such as medical devices, imaging systems, and diagnostic instruments.
Ensure all clinical equipment operates within manufacturer specifications and complies with healthcare regulations (e.g., FDA, ISO).
Troubleshoot and repair clinical equipment failures, escalating complex issues to senior engineers or vendors as needed.
Collaborate with clinical and IT teams to ensure smooth integration of medical devices with hospital information systems (HIS), EMRs, and other hospital applications.
Assist with the configuration and maintenance of interfaces between medical devices and IT systems to facilitate seamless data exchange and workflow integration.
Support the deployment and testing of new integrated technologies, ensuring they align with both IT standards and clinical needs.
Provide training to healthcare staff on the proper use of integrated clinical technologies, including both IT and medical devices.
Offer on-site support and troubleshooting to ensure that end-users can effectively use clinical and IT systems.
Ensure staff are educated on system changes, updates, and new technologies.
Maintain accurate records of equipment maintenance, software updates, system changes, and repairs for clinical and IT systems.
Ensure compliance with healthcare regulations and standards (e.g., HIPAA, FDA, Joint Commission).
Assist with audits, quality control processes, and maintaining certifications related to clinical equipment and IT systems.
Work closely with clinical engineering, IT, and healthcare staff to assess needs and recommend technology solutions.
Act as a liaison between clinical and IT departments to ensure mutual understanding and effective problem-solving regarding technology-related issues.