Integrated Care Operations & Planning Coordinator

Blue Cross and Blue Shield of Kansas•Topeka, KS

14h•Hybrid

About The Position

The Integrated Care Operations & Planning Coordinator serves as the central administrative contact for Behavioral Health, Care Management, and Population Health departments within the Medical Affairs division, serving as a key partner to the Chief of Integrated Care. This position supports execution of operational priorities by coordinating schedules, correspondence, meetings, project tracking, and day-to-day administrative tasks while promoting alignment and accountability across initiatives that advance a whole-person care model. The Coordinator also plans and executes department events and supports broader organizational initiatives by ensuring seamless logistics and communication. This position reports to the Chief of Integrated Care. “This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”

Requirements

Process-oriented with strong attention to detail and accuracy; strong written communication (grammar, spelling, reading) and ability to learn new systems quickly.
Excellent organization and time management skills; able to coordinate multiple activities/projects and work independently to meet critical deadlines.
Strong written and verbal communication skills; able to communicate tactfully and accurately with staff across departments.
Ability to analyze information and develop logical conclusions.
Experienced in project management methods, documentation platforms, and tools; able to maintain tracking of milestones, risks, and dependencies.
Proficiency in Microsoft Office Suite and general office technology.
Ability to manage multiple priorities simultaneously under tight deadlines.
High level of discretion and professionalism in working with sensitive information.
High degree of initiative, organization, clarity, flexibility, and urgency in managing workload and resources; able to provide administrative guidance.
Understanding of vendor contract negotiation and management.
If applicable: knowledge of internal reporting/testing systems used by the department (e.g., AQC/MPA or equivalent).
Must demonstrate a high degree of initiative, organization, clarity, flexibility, and urgency in managing workload and resources.
High school diploma or equivalent required.
Minimum of 2 years’ experience in operations planning or coordination preferred.

Nice To Haves

Bachelor’s degree in business or a related field preferred.
In lieu of degree, minimum of an additional 3 years’ relevant experience required.

Responsibilities

Provide comprehensive administrative support for the Chief of Integrated Care and associated departments, including calendar management, correspondence, and day-to-day coordination.
Serve as a central point of contact to coordinate information flow and support effective collaboration across Medical Affairs leadership and key internal partners.
Plan, schedule, and support leadership meetings, including agenda development, materials preparation, meeting logistics, and follow-up communications.
Track decisions, action items, and deliverables to support timely completion and accountability.
Coordinate cross-functional initiatives supporting advancement of a whole-person care model across the Medical Affairs division and enterprise, as assigned.
Maintain centralized tracking of project plans, milestones, risks, dependencies, and key documentation.
Support project and program coordination for initiatives such as care management redesign, behavioral health integration, and population health alignment, including tracking of performance indicators and success metrics.
Develop and maintain systems to monitor progress against priorities, goals, and performance measures; identify gaps and opportunities for improved efficiency and communication.
Support implementation and continuous improvement of workflows and processes that enhance team effectiveness and execution discipline.
Ensure clear, consistent communication of priorities, timelines, and expectations to stakeholders.
Support preparation of presentations, reports, and executive-level communications.
Plan and execute events and meetings for supported departments, including logistics, vendor coordination (as applicable), and communication.