Integrated Care Navigator - Horizons - FT

Hutchinson Regional Medical Center, Inc.•Horizons Reno County, KS

4d•Onsite

About The Position

Provide whole person care management services to assist clients connect with resources in an effort to improve areas related to medical care, mental health care and overall social determinants of health. This will be done through connecting consumers with community resources and ongoing coordination of care. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Requirements

Basic familiarity with community mental health services
Basic familiarity with operating a computer system
Customer service skills
Integrity: A personal presence which is characterized by a sense of honesty and the willingness to do the right thing. The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
Compassion: A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact. Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
Accountability: Demonstrated track record of ownership of situations, projects and issues. Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
Respect: Demonstrated ability to collaborate with a diverse population. Treat all internal and external customers with a positive, proactive service orientation.
Excellence: Strong communication and presentation skills. Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
High school diploma with an additional 2 or more years' experience working in a mental health setting OR Associates degree
Within 30 days of employment the employee must have completed CPST Case Management on-line training, KHS on-line training.
Within 60 days of employment, the employee must have completed Adult Case Management training.

Nice To Haves

Associates degree in Social Work, Sociology, Psychology, or Special Education (with specialized training in human development and family dynamics)
Experience related to care coordination in the medical or mental health field
Three to five years’ professional experience in mental health services or a related field

Responsibilities

Partner with treatment teams to identify needs a consumer may have that impact their quality of life
Connect consumers with community resources and assist with coordination of housing, transportation, and any other social services to support the consumers overall wellbeing.
Build community partnerships and develop coordination agreements to improve efficiencies of the coordination process between organizations
Maintain collaborative communication between staff, consumers and consumer’s families
Assist in care coordination when referring consumers to external resources and provide follow up contact to ensure the consumer’s needs were met
Assists veterans in connecting with resources through Veteran Affairs and is identified as a primary behavioral health care coordinator on behalf of the veteran consumer assigned to them
Data collection and tracking of performance indicators for consumers in collaboration with treatment teams
Gather and provided information to treatment team relevant to treatment planning and ongoing service delivery
Maintain documentation in the medical record
Other duties as assigned.