Integrated Care Extender
About The Position
Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.
Requirements
- TN: Bachelor’s Degree in any discipline required. Bachelor’s Degree in human services related discipline preferred.
- NC: Is at least 18 years of age
- NC: Has a high school diploma or equivalent
- NC: Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system
- NC: Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist.
- NC: A parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member)
- NC: Has two years of paid experience performing the types of functions described in the “Extender Functions”, with at least one year of paid experience working directly with the Tailored Care Management eligible population.
Nice To Haves
- TN: Bachelor’s Degree in human services related discipline preferred.
Responsibilities
- Performing general outreach, engagement, and follow-up with members
- Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation)
- Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing
- Sharing information with the care manager and other members of the care team on the member’s circumstances
- Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services
- Participating in case conferences
- Support the care manager in assessing and addressing unmet health-related resource needs.
- Document all efforts within the care manager platform (ONEcare) timely
- Participate in virtual team meetings and be required to attend in-person training/meetings as determined by leadership
Benefits
- Flexibility in scheduling
- Employee Assistance Program (EAP) with 8 mental health counseling sessions annually
- Paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Other voluntary insurance products
- Access to a Health Navigator
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- 401(k) Retirement Plan
- Benefits Hub
- Tickets at Work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
