Provides first point of clinic contact for all new clients. Explains services available and focuses on engagement of client to access services. Completes health screenings, nursing assessments and triage healthcare needs for new and ongoing clients. Participates in team meetings to develop a plan of care to address client needs. Assists clients in navigating the healthcare environment to ensure access to appropriate care. Advocates on client’s behalf with healthcare providers and managed care organizations to ensure timely care. Assists with coordination/access to services that address social determinants of healthcare outcomes, including transportation to healthcare appointments, identifying other needs that ensure access to healthcare, assisting in obtaining access to housing, and assisting with access to other community resources. Develops knowledge base of other healthcare providers in the service area and collaborates as needed. Documents tracking for appointments, medication, and other healthcare needs for assigned clients. Provides education and support for wellness activities such as healthy eating, physical activity, and healthy behaviors. Assists clients who have recently discharged from inpatient treatment, incarceration, residential care, and/or Emergency Department visits to ensure a transition to outpatient care using evidence-based transitional/navigation services to prevent readmissions. Provides caring contacts to clients estimated to be at high risk for suicide to ensure continuity of care. Collaborates with client, family/significant others to develop support networks.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED