Behavioral Health Program Navigator, Yolo

OLE Health • West Sacramento, CA

3d • Onsite

About The Position

The BH Program Navigator is a member of the Integrated Behavioral Health team and works in continuous partnership with the patient, their family when appropriate, IBH providers, CommuniCare+OLE care team, and relevant community partners to improve health outcomes and meet the patient’s desired health and wellness goals by processing and closing the loop on internal and external behavioral health referrals, supporting patient access to behavioral health care and real time screening for virtual appointments, serving as the point of contact, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources, facilitating access to internal and external services, and identifying and addressing gaps in care. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE. The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

Requirements

• High School Diploma or equivalent required.
• Strong verbal and written communication skills required
• Bilingual (English/Spanish) required.
• Strong collaborative skills: ability to effectively and appropriately engage members of the care team, other clinic departments, leadership, and external community partners.
• Exceptional communication skills; ability to effectively engage patients and assess needs and concerns to ensure that the patient is referred appropriately.
• Excellent in-person and phone customer service skills; able to manage difficult and emotional patient situations and to respond promptly to patient needs.
• Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
• BLS Certification Required.

Nice To Haves

• Undergraduate degree in social services preferred.
• Experience working with diverse populations displaying respect and sensitivity to diversity, equity and inclusion preferred
• Experience working in a community health setting preferred
• Experience working with complex patient situations a plus

Responsibilities

• Processes and closes the loop on internal and external behavioral health referrals.
• Provides support to help maximize quality measures
• Serves as point of contact, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources
• Facilitates patient access to appropriate behavioral health providers and services, both internal and external
• Contacts scheduled initial IBH appointments to assess for readiness for appointment
• Minimizes missed opportunities by managing the IBH schedules and patient wait list
• Develops and maintains a relationship with community partners to ensure robust collaboration.
• Participates in huddles, team meetings, and case conferencing as needed.
• Helps facilitate warm handoffs at all sites
• Collaborates with care coordinators to limit overlap and ensure closed-loop IBH referrals.
• In Napa County, Coordinates workflow for Napa County MH Access co-located clinician and CCOLE patient
• Works as back-up for IBH Program Navigator and Psychiatric MA
• Documents timely and efficiently in the EMR
• Determines the appropriate level of IBH services needed to support the patient at any given point in time
• Works as back-up for other IBH Program Navigators and Psychiatric MAs
• Attends appropriate training courses/webinars and meetings
• Gathers and reports data related to behavioral health when needed
• Provides feedback for the improvement of Integrated Behavioral Health processes
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account
• Flexible Spending Account (FSA) and Limited FSA Options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED