Intake Worker II

The Salvation Army USA Central Territory • Madison, WI

6d • Onsite

About The Position

The Intake Worker II for Dane County will provide oversight and coordination of all clients, intake staff, volunteers, and activities. Manages, coordinates, and oversees all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services. Adjusts shelter advocate schedules. Trains and assists staff and volunteers regarding policies, procedures and record keeping. Provide input to management on shelter advocate performance. Conducts intake interviews for new shelter residents. Monitors room assignments and distributes basic necessities. Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed. Assist with client needs, refer to case manager as appropriate. Provide de-escalation and crisis response. Answers telephone calls, taking messages when appropriate. Maintain cleanliness of shelter common areas. Assist with food service preparations and serving. Ensures shift is documented according to procedures. Performs room inspections. Supervises volunteers, when assigned.

Requirements

• High school diploma or equivalent
• Two years’ experience in Human Services desired
• One year of experience working with the homeless population.

Nice To Haves

• Associates degree preferred
• Management experience helpful

Responsibilities

• Manages, coordinates, and oversees all shift operations, taking appropriate action to facilitate efficient operation involving program participants, staff, property and supportive services.
• Adjusts shelter advocate schedules.
• Trains and assists staff and volunteers regarding policies, procedures and record keeping.
• Provide input to management on shelter advocate performance.
• Conducts intake interviews for new shelter residents.
• Monitors room assignments and distributes basic necessities.
• Provides necessary supervision of shelter and residents, assuring that rules and policies are being followed.
• Assist with client needs, refer to case manager as appropriate.
• Provide de-escalation and crisis response.
• Answers telephone calls, taking messages when appropriate.
• Maintain cleanliness of shelter common areas.
• Assist with food service preparations and serving.
• Ensures shift is documented according to procedures.
• Performs room inspections.
• Supervises volunteers, when assigned.

Benefits

• Competitive Salary
• Flexible schedules
• Casual dress environment
• Generous paid time off benefits (vacation, sick time, personal time, and 11 paid holidays)
• Tuition reimbursement
• Employee Assistance Program, providing 24/7 support, resources, and referrals to help you in your work and personal life
• Insurance benefits: excellent health, dental, vision, life, disability
• Discounts available for pet insurance, auto insurance, and home insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED