Intake & Wellness Tech I

Humane Society of North Texas•Fort Worth, TX

7d•Onsite

About The Position

The Intake & Wellness Tech I is responsible for the care, feeding, monitoring, and minor treatment of animals under the care of the Humane Society of North Texas (HSNT). This role involves assisting with animal examinations, maintaining animal inventory, cleaning and disinfecting assigned areas, preparing surgery packs, sterilizing equipment, and managing the inventory of medical and shelter supplies. The position also requires providing compassionate customer service and representing HSNT professionally. Major responsibilities include monitoring and treating animals, ensuring safe and humane handling, maintaining accurate medical records, assisting with intake exams, and providing customer service. The role requires knowledge of cleaning and disinfection procedures, animal feeding and watering, proper dilution of cleaning solutions, shelter intake procedures, and accurate medical record entry. It also requires the ability to complete the Fear Free Shelter Program, demonstrate animal handling techniques, and understand HSNT policies and protocols. The position demands the ability to multitask in a high-stress environment, follow directions with attention to detail, work independently, and maintain positive working relationships. A working knowledge of various breeds, illnesses, injuries, and medical conditions is necessary, as is the ability to handle fearful and aggressive animals safely and respectfully. The role requires effective communication and the ability to adapt to changes in programs and procedures.

Requirements

Knowledge of proper procedures for daily cleaning, disinfection, and deep cleaning of all areas
Knowledge of appropriate daily feeding and water intake of all animals in the care of HSNT
Knowledge of proper dilutions for cleaning/disinfecting solutions used at HSNT
Ability and desire to learn appropriate shelter intake procedures for canines, felines, and other species
Knowledge of accurate medical record entry according to the law
Has completed or has the ability to complete the Fear Free Shelter Program (including bonus courses) within 60 days of hire
Demonstrate appropriate animal handling and restraint techniques
Knowledge of Humane Society of North Texas policies, procedures, and protocols
Knowledge of appropriate utilization of personal protective equipment (PPE)
Ability to meet physical demands required such as using a step stool or ladder to reach or stooping and crouching
Ability to multitask in high stress, high volume environment
Ability to follow directions with attention to detail
Ability to complete tasks and assignments accurately with minimal supervision and in a timely manner
Ability to maintain positive working relationships with all employees at all times
Follow and uphold the mission of the Humane Society of North Texas
Working knowledge of various breeds, illness, injury, and medical conditions
Ability to safely and respectfully handle animals that are fearful and/or aggressive
Ability to represent the Humane Society of North Texas in a professional manner at all times with the public, volunteers, and staff
Ability to create and sustain positive working relationships within the Humane Society of North Texas with team members of all other departments, volunteers, and the public
Knowledge and ability to accurately work with detailed information in paper and digital format
Ability to read, write and communicate effectively
Ability to learn and quickly adapt to changes in programs and procedures
Standing, walking, sitting, and reaching with hands and arms, as well as stooping, kneeling or crouching
Ability to regularly lift and/or move up to 40 pounds without assistance and up to 80 pounds or more with assistance
Specific vision abilities are required for this position including but not limited to close vision, distant vision, color vision, peripheral vision, depth perception, and ability to focus

Nice To Haves

Fear Free Shelter Program (including bonus courses) within 60 days of hire

Responsibilities

Care for, feed, monitor, medicate and perform minor treatment on animals in the care of HSNT
Assist team with examinations on all animals in the care of HSNT
Maintain daily inventory of animals in the care of HSNT
Report observed health or behavior issues to Intake and Wellness Manager, Asst. Manager or Technician IV
Clean and disinfect assigned areas in compliance with standard operating procedures
Move animals from kennels to surgery and then returned to kennels once recovered from surgery
Remove trash from Intake & Wellness area and take to dumpsters
Mopping all areas within the medical department
Animal enrichment within the Intake & Wellness department
Walking dogs that are kenneled in the Intake & Wellness department
Make surgery packs and use autoclave machine to sterilize
Maintain inventory of medical and shelter supplies while reporting shortages as needed
Maintain equipment and supplies in working condition and report any problems or needed repairs to supervisor
Represent the Humane Society of North Texas by providing compassionate customer service and focus
Protect confidential information
Report to work at assigned start time; go to/return from breaks and lunch at assigned times; leave work at assigned shift end
Additional tasks assigned by supervisor
Ability to maintain positive working relationships with all employees at all times
Monitor and provide treatment for animals within the organization
Safe, humane, and appropriate animal handling and restraint
Maintain medical records and notes in accordance with the law accurately
Assist in performing intake exams on canines, felines, rabbits, and other species
Assist medical staff with medical and behavioral evaluations
Provide compassionate customer service and focus
Proper maintenance, storage, and handling of departmental supplies, such as, but not limited to, vaccines, diagnostic testing supplies, medications and cleaning equipment/supplies