Intake Team Lead

Alexander Shunnarah Trial Attorneys•Birmingham, AL

1d•Onsite

About The Position

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm with offices across the nation, dedicated to handling complex cases and providing comprehensive support to its attorneys and staff. The firm prides itself on its team's skill, experience, compassion, and commitment to clients, striving to deliver utmost attention and care while fighting for their rights. The company fosters an innovative, go-getter culture where every team member is crucial to its mission. As the Intake Team Lead, you will be a driving force in the Intake Department, providing essential leadership to develop and enhance the performance of Intake Specialists. This role involves guiding the team to exceed departmental goals, fostering a positive and productive work environment, and contributing to the firm’s overall growth. This is a 100% on-site position, emphasizing collaborative work.

Requirements

High school diploma or equivalent.
2+ years of experience with Microsoft Office.
Prior management experience is required.
Exceptional Leadership Skills: Proven ability to motivate, mentor, and lead a team to achieve outstanding results.
Strategic Thinking: Ability to analyze performance data, identify areas for improvement, and implement effective strategies.
Communication & Interpersonal Skills: Excellent verbal, written, and interpersonal skills, with the ability to build rapport and foster strong relationships.
Customer Service Expertise: Demonstrated commitment to providing exceptional client service and resolving issues effectively.
Organizational Prowess: Superb organizational skills and attention to detail, ensuring efficient workflow and accurate data management.
Time Management Acumen: Effective time management skills with a track record of meeting monthly quotas and deadlines.
Technical Proficiency: Comfortable navigating a fast-paced call center environment and utilizing relevant software and technology.
Empathy & Understanding: Demonstrated empathy towards clients and team members, creating a supportive and understanding atmosphere.
Confidentiality: Ability to maintain the highest level of confidentiality in all aspects of the role.
Typing Speed: 35+ words per minute.

Nice To Haves

2 years of prior management experience.
Customer service experience of at least 2 years.

Responsibilities

Provide dynamic leadership to a team of Intake Specialists, creating a collaborative and motivated environment focused on exceeding goals.
Coach, mentor, and develop team members to maximize their potential and contribute to their professional growth.
Implement performance metrics, provide regular feedback, and create targeted improvement plans to optimize individual and team performance.
Ensure the team delivers exceptional client service, addressing inquiries and resolving issues promptly and professionally.
Continuously evaluate and improve intake processes to enhance efficiency and accuracy, ensuring seamless client onboarding.
Foster open communication within the team and across departments, facilitating a collaborative and supportive environment.
Implement disciplinary actions as needed in a fair and consistent manner.
Enforce accurate client data intake processes to ensure compliance and informed decision-making.
Undertake any other related duties as required to support team and departmental objectives.