Intake Supervisor - Job #1065

North County Regional•Lancaster, CA

5d•$88,456 - $112,257•Hybrid

About The Position

Opens and assigns cases for assessment. Coordinates, participates, and collaborates closely with multi-disciplinary eligibility staffing committee. Changes status on cases as indicated to meet applicable timelines, entering information in Regional Center computer system. Conducts Social assessments as indicated. Interfaces with vendor providers. Collaborates and outreaches with external community and governmental agencies as related to eligibility determination process. Assists in addressing and resolving customer service and quality assurance issues, as well as performing complex case management related to intake and assessment. Performs administrative tasks as required. Participates in meetings and training sessions as requested. Travels to visit applicants and other parties on a timely basis as needed, using reliable transportation. As a leader of assigned direct reports, conducts performance evaluations; approves timesheets; conducts unit meetings; conducts individual meetings with direct reports; provides feedback on specific tasks and projects; develops procedures; conducts training to direct reports and others at Regional Center.

Requirements

A Bachelor’s Degree in Social Work, Sociology, Psychology, or a related field in health and human services and 5 years of Regional Center experience is required.
A Master’s degree in Social Work, Sociology, Psychology, or a related field in health and human services and 2 years of related professional experience is required.
A Master’s Degree in an unrelated field 3 to 5 years of related professional/leadership experience, 3 years of professional experience should include service coordination at a Regional Center or related experiences and previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.
Understanding of family systems and appreciation for person-centered planning and thinking; empowering staff to achieve their professional goals.
Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.
This leadership position oversees service coordinators who are primarily community-based and in the office. Must be comfortable supporting staff in the field or working remotely and being available to staff.
Frequent telephone, virtual, and out-of-office meetings required.
Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

Responsibilities

Opens and assigns cases for assessment.
Coordinates, participates, and collaborates closely with multi-disciplinary eligibility staffing committee.
Changes status on cases as indicated to meet applicable timelines, entering information in Regional Center computer system.
Conducts Social assessments as indicated.
Interfaces with vendor providers.
Collaborates and outreaches with external community and governmental agencies as related to eligibility determination process.
Assists in addressing and resolving customer service and quality assurance issues, as well as performing complex case management related to intake and assessment.
Performs administrative tasks as required.
Participates in meetings and training sessions as requested.
Travels to visit applicants and other parties on a timely basis as needed, using reliable transportation.
As a leader of assigned direct reports, conducts performance evaluations; approves timesheets; conducts unit meetings; conducts individual meetings with direct reports; provides feedback on specific tasks and projects; develops procedures; conducts training to direct reports and others at Regional Center.

Benefits

Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution additional plan that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Participate in the Tuition Reimbursement Program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option (after 90-days continuous employment, at manager/supervisor’s discretion)