Clinical Intake Supervisor

Oakland Community Health Network • Troy, MI

9d • Hybrid

About The Position

The Clinical Intake Supervisor oversees outpatient intake assessments and provides day‑to‑day supervision of assessment, referral, and admission activities within the Intake team. This position reports directly to the Chief Clinical Director.

As this is a newly developing department, the Clinical Intake Supervisor will play a key role in helping build and shape the program. We are looking for someone experienced in intake and community mental health (CMH) work who is excited about contributing to a growing area and supporting the development of a strong, effective team.

This role offers some hybrid flexibility, but does require a regular onsite presence at our Troy office.

Requirements

• Master of; Social Work (LLMSW), Marriage and Family Therapy (LLMFT) or Professional Counseling (LLPC) in the State of Michigan.
• Minimum of five (2) years’ experience in an Intake role with a community mental health org.
• LOCUS, MichiCANS, and ASAM.
• Act as a subject matter expert and secondary super user for the EHR, state systems (e.g., MiLogin, CHAMPS) and 3rd party payor (BCBS, United, Aetna...) portals.
• Support selection and onboarding of subordinate staff
• -Determine staff training gaps and assign training modules
• Support Credentialing/HR and Billing teams in ensuring staff licensure and services provided will result in paid claims.
• Ensure compliance with all current and emerging regulations
• Ability to create reliable and valid Intake workflows and monitoring of workflow compliance
• Lead staff documentation audits appropriately addressing non-compliance
• Ensure 100% accuracy of authorization submissions
• Able to meet and support subordinate staff in meeting daily / weekly productivity goals
• Effectively coordinate with internal billing, PIHP, MDHHS, 1st and 3rd party insurers and PCE regarding initial and subsequent coding, claims submissions, error revisions, and payment remittance
• Effectively communicate with direct services staff regarding documentation accuracy and timeliness
• Staff management and delegation
• Public mental health service delivery lines and systems.
• Substance use, mental health, children, and intellectual/developmental disability provider network, and how to access additional community services.
• Admission and discharge criteria for each treatment program and be able to determine and designate appropriate levels of care.
• DSM-IV TR and ICD-10/HCPC criteria.
• Michigan Mental Health Code.
• Children’s SED Waiver requirements.
• Substantial functional limitations.
• Ability to work collaboratively and create a team environment that resolves problems and implements solutions in a manner that fosters continuous improvement.
• Ability to recruit, select, supervise, plan, direct, and evaluate the work of professional, administrative, and clerical employees.
• Assures adequate orientation for new employees.
• Ability to provide developmental opportunities for future succession planning and skill enhancement.
• Supervision with staff that includes monitoring and discussing data as well as monitoring, preventing and addressing secondary trauma.
• Actively participate in the professional development of all subordinates through the Performance Management process, assuring that all performance appraisals are completed on time.
• Ability to respond appropriately to crisis situations.
• Strong – positive interpersonal, communication and customer service skills, demonstrated via direct, telephone, in writing and virtual (telehealth and meeting) interactions.
• Be able to articulate a complex service system while establishing positive rapport with individuals in need.
• Create a welcoming environment that demonstrates empathy and non-judgment.
• Demonstrate a high level of proficiency with Microsoft products, electronic health records (PCE preferably), CHAMPS, MHWIN, database, and other relevant software programs.
• Demonstrate the ability to handle a high volume of relatively complex assignments accurately and in a timely manner.
• Demonstrate organizational skills needed to establish department policies, procedures, plans and workflows and maintain files and records.
• Understanding Recipient Rights, Conflict-Free and Self-Determination policies, trauma informed principles, Motivational Interviewing concepts.
• Ability to use basic intervention skills.
• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours, including weekends.
• Work performed primarily in an office environment in Pontiac, MI.
• Hybrid (onsite/remote) work schedule available based on operational needs.
• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.

Nice To Haves

• Bilingual in Spanish desirable but not required

Responsibilities

• Drafts policies, procedures and work plan for the Intake department in accordance with the MDHHS CMHSP contract and accreditation standards.
• Ensures that the staff schedule and configuration will meet the needs and demands of the patient population and census and adjust accordingly.
• Provide direct care via intake services, including insurance verification and prior / authorization, as needed.
• Demonstrate an applied commitment to the values as well as knowledge and skills in consumer-oriented practices as well as innovations in support, service, treatment, and care practices.
• Provides directions to employees on the Intake Team through leadership, facilitation, teaching, coordination, problem solving, conflict resolution, and coaching.
• Addresses complex issues that arise daily with managing scheduled appointments and adjusting for same-day service / walk-in.
• Monitors and evaluates the intake and assessment services provided- adjusts accordingly.
• Responsible for problem solving any immediate needs for the people we serve or their family members.
• Additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level